I have some of the same experiences, my first deal with them went well, when I tried to order my Nikon D300 from them, I got this line about the battery and how I needed to up grade to their better one, told them, just send the camera, I don't need there batteries memory cards or any thing else. That's when the sales man got real snotty with me, so you know all about what you need? Yeah I said. B&H Photo and hung up on them and will never take that kind of crap from someone I'm trying to give my money to.