Broadway Photo RipOff

[Dog]

I really wish I had known about this review site before I bought from Broadway Photo. Similar story than everyone else here, in my case I was looking for a DSLR camera for my wife as a Christmas present. So after browsing around I decided to buy a Pentax K20D from this company since the price was good. What can I tell you all, the same modus operandi; they offered me a higher capacity battery and other accessories. I was a complete fool and I agreed with their suggestions and end up spending more that what I originally intended.

My mayor concern during this purchase was the warranty, I wasn’t aware of the such named “gray market” products, I just wanted to make sure that the camera had a warranty with a local dealer, so they even sold me a 5yr extended warranty has part of the “bundle” that according to the sales representative will be valid with any local dealer.

Finally I did receive the camera with all the original accessories and also the cheap overpriced accessories they convinced me were needed. The shipping was fast, I guess just because I agree to buy their overpriced bundle with the extended warranty and also got charged additional $90 on the invoice for ship fees, handling & Insurance they never mention. Talking about the warranty well I got a warranty card from a company called REPAIRTECH, that was odd to me since I thought I was paying for 5 yrs warranty with the manufacturer, so I started researching about this company to realize that they are out of business now, so I was screw with what I consider one of the most important item I bought from them.

Gladly during my post purchase research I found that Pentax was offering a free upgrade to 3yrs extended warranty on any K20D purchased between October 12, 2008 and December 31, 2008. Since I bought this on November 08 I had contacted Pentax customer support few weeks ago and they send me the extended warranty code and I was able to register for this program. They even mention that they had extended this free upgrade until around June this year (not sure the exact date).


STAY AWAY from this crocs.