I have recently ordered a camcorder a couple of days ago. They emailed me stating they still need to complete my order and ask for a phone call back. Then they said the camera I am ordering is in German, not English and if I do want the US one, it would be $60 more. They also said the factory made battery (JVC) lasts only 15 minutes and tried to sell more batteries. I was lucky because I got fed up and canceled the order. Can we report them to BBB or something?