Broadway Photo RipOff

Called to buy a camera a told them what I wanted. They "bait and switched" me to package that they said was only $19 more than my total already and would get additional items. It turns out they lied about what was in the package, lied about the shipping costs and when I tried to work it out with them they where rude and would not give me a fair settlement. I ended up paying $300 over what the value of the package they gave me. Stay away!!!!! Bad people!!!!!!

Ripped Off

Why don't you place this post to more forums. This will help more people save money and give this firm more warnings.

Quote:

---

Originally Posted by M_Young

Why don't you place this post to more forums. This will help more people save money and give this firm more warnings.

---

Welcome M. This is the proper fourm for the post. Normally, we wouldn't cross post a subject unless it specifically applied to other forums.

Anyone thinking of making a retail purchase should be checking here anyway...

Quote:

---

Originally Posted by Asylum Steve

Welcome M. This is the proper fourm for the post. Normally, we wouldn't cross post a subject unless it specifically applied to other forums.

Anyone thinking of making a retail purchase should be checking here anyway...

---

I purchased a Nikon D100 from Broadway Photo in July 2002 when they first came out. My camera broke in September 2005. When I took it in to my local Nikon repair facility they tried to fix it. After several MONTHS.. they had said they would have to send it to Nikon. I found out today 3 1/2 months after I dropped it off that NIKON will NOT fix it. They told me that my camera was GRAY MARKET.. It is not warranteed in the USA..
Thank fully this evening I found the reciept as I wasnt exactly sure where I purchased it from other then in NY. Well sure enough.. BROADWAY PHOTO.. They are selling products that are from the GRAY MARKET.. the lady that I talked to from NIKON in New York basically told me sorry but they wont touch it.. I will be calling Broadway to see what they say.. but basically I believe I am screwed.. The body alone for this camera in July 2002 was $ 2,100.00 .. VERY SAD.. It has been a awesome camera up to this point.. just wish there were better ways to protect the public.. what did I know about checking thier history back in 2002 ? :(
Will update this after I talk to them but I am sure they will basically laugh me off..
So... BUYERS BEWARE OF BROADWAY PHOTO... dont give them your hard earned money..

Most all the major NYC camera dealers offer grey market merchandise. Nothing unethical about that. It's pointed out to most buyers that the cheaper price comes with a much more limited warranty. That's the tradeoff...

Still, sounds like Broadway may not have made that clear to you, and that kind of stinks.

Reputable dealers like B&H make it very clear that their grey market gear has no US warranty, and they replace that with a version of their own...

I had the same experience with these people. Saw their add in major photo mag and called to place an order for N80 kit. They used the same bait and switch tactic with me and then charge an outrageous shipping fee. I blame myself for allowing it to happen, but will never do business with them again. I should have hung up and gone some where else as soon as they started their spiel.

Beware of the stores with the 718 area code. That is Brooklyn, N.Y. There are only two major camera dealers in Brooklyn that I'm aware of that are legit. . .Abes of Maine and another but cannot remember the name. All others are the same shady practice. Broadway Photo, Digital Liquidators, A&M photo, and I think CCI are all the same operation. They have no storefront here in Brooklyn, but are run out of a private house with the stock kept in a garage locally. I was going to purchase a lens a few years ago from them and wanted to go and pick it up since I live in Brooklyn. They told me to come by the address at a certain time, and cash only if I was not paying for shipping. This all sounded too shady for me, and i rather spend a bit more to support the legitimate dealers than these hoods.

Would give up photography if Broadway Photo were the only dealer in the world. I Tried to order a camera today, lowest prices but………salesman lied about availability of product for immediate shipping. After getting my credit card info, stated I had to buy a premium battery to get the discount because the battery that came with the camera would only hold a charge for 15 minutes. I Cancelled the sale at that point to do a little homework. I called back a few minutes later, talked to another sales rep who stated that the battery was in fact the one supplied by Panasonic (holds a charge for 2-4 hours of continuous shooting). I decided to go ahead with my order….got passed around to 4 people, finally told the camera sold out earlier this morning. Also told me that since I cancelled an order, I couldn’t place another one for 30 days. He got an amazingly snotty attitude when I told him what the other guy said. He was disrespectful, borderline abusive, and Refused to let me speak to a manager. I am 63 years old, this is the worst buying experience of my life, anywhere, anytime, with any purchase.

same here - tried to buy a Sony A100 for the price listed on internet - after they got all my info, the switch began - first off, the salesman not only was a smart alec but lied like crazy too - then, it was going to cost an extra $100 to get the camera you thought you buying - - he was still talking as I cancelled the order and hung up - - also had the same thing happen with a company named Prestige

"BUYER BEWARE" if it sounds to good to be true - - well, you know

I ordered a camera from these guys, then received an email that I needed to phone them to verify the order. After verifying my address, the guy on the phone tried to get me to upgrade the battery to a "four hour model because the OEM battery would only last 30 minute." This tipped me off since I was buying a STILL camera. I said "no" so he then told me that I was ordering an "international version." An American version was $120 more but had an English manual and some additional accessories.
I found this site, read these posts and promptly cancelled my order. I ordered the camera from Circuit City for a little less than Broadway's American version, didn't have to talk to anybody and got overnight shipping for less than the price of the 3 day shipping from Broadway.
Thanks Photography Review...
Jim

To gahspidy:
Another excellent New York electronics store is J&R.
I have bought from them many times over the last 10 to 15 years and have found them knowledgeable, and honest in every way.

BurrHog

Don't Ever Buy From Broadway Photo...they Sent Us A Broken Camera And Then Charged Us A Restocking Fee (to Restock A Broken Camera?). We Spent 2 Hrs On The Phone With The Manufacturer And They Concluded The Camera Was Not Functioning Properly But Yet Broadway Said They Tested It Upon Return And It Worked Fine??? Now They Will Send This Broken Camera To Someone Else Again!!!
Went To J & R And Got The Same Camera (cheaper) And Works Fine!!!

Broadway Is Rude...dishonest....and Deceitful!!!!!

I recently bought a Canon A710 IS digital camera from Broadway Photo. Their website advertised it as a brand-new camera. More than a month later, a problem cropped up, and I had to call Canon Technical Support for advices. Only then, I discovered that the camera was a refurbished item. Never buy anything from Broadway Photo again.

If you have a dispute with Broadway Photo contact your credit card provider. Check time limits to file a complaint. Write out as much detail as you can about your transaction process. Include dates. Names of who you talked to are not important. "Salesman," "Customer service representative," etc., is close enough. Broadway does not record calls and will not discuss details of your purchase online. This is a red flag, for you and your credit card provider. State how you want the issue resolved. State specific amounts for your refunds. Include collaborative material showing situations where Broadway has dealt similarly with other customers. Include URLs. Include the BBB URL for their investigation of Broadway. Document, document, document. Credit card providers loooove documentation.

Read Broadway's Terms and Conditions. This should make you think twice about buying from them. Minimum 5% restocking fee? I believe one purchaser was going to be charged $65 for restocking. Guess how much the product sold for?

I bought a Canon SD 750. Cool little camera. Got a great price. Broadway pulled their little scam about a package price. I didn't purchase it as a package, regardless of their claim of selling it as such. Contacted credit card provider. Resolution was to get my money back for an extra battery and being overcharged. $70 was worth a couple hours of my time. Broadway did not dispute the refund credited from Visa. It isn't worth their time. They are making millions. What if even 10% protest? They still are making suitcases full of easy money from the thousands who do nothing. Don't give up if you've been scammed!

Better yet, simply do not purchase from them in the first place.

Quote:

---

Called to buy a camera a told them what I wanted. They "bait and switched" me to package

---

it's wise to stand on your point and do a lot of home work before tell them your credit card number...

I just submitted a complaint to the Attorney General and advise anyone who has purchased with Broadway Photo to do the same. Fortunately, I have documented evidence that they have lied. They emailed me on November 1st that my item will be shipped. When I spoke to a customer Rep, he told me that it has not shipped and it is shipping this week. It is the end of the week and no word on shipping. I just got hung up on one of them who said I have no right to talk to him "that way" after I told him that they are all a bunch of liars. When I called back, they said the office was closed.

PLEASE - report these guys to the Attorney General if you've had a bad experience. This is the site: http://www.oag.state.ny.us/online_fo...aint_alert.jsp

This company claimed to sell a refurbished DSC-H2 camera for $177. When I made the purchase online on November 1, 2007, they later called me to tell that I would have to call them to confirm the order. When I finally contacted them a few days later the salesperson on the line immediately tried to sell me several other products that went along with the camera. I told him I did not need them. When he told me he would include 2 camera lenses that were the same value as Sony lenses costing $179.00, I agreed to purchase them. Then he told me that the whole package of products which I did not want but included an extended warranty would only cost $20 more, so I agreed to purchase the whole package. for a total cost of $399.00

Upon reviewing the camera lenses I find that the actual cost of them is $40 (found at another website: http://www.goshotcamera.com/product/...d_Cameras.html) and the lenses are defective. So I have purchased a $177 camera for a cost of $399 and now am the proud owner of cheap camera lenses that are worthless to me.

I am usually more cautious about my Internet purchases. However this time I had thought this company was reputable because I'd lived in NYC years ago and thought I'd had made some worthwhile telephone purchase from them at the time. Now I see from reading the above and my own experience with them that I have been deceived. :cryin:

I just filed an online complaint as suggested at:

http://www.oag.state.ny.us/online_fo...aint_alert.jsp

You may also want to do a review at reseller.com

It seems like this place dont really care about customer service or bad publicity. I bought a Canon IXY 800IS in May 2006. I had problems trying to turn it on sometimes it gives me lens error -restart camera issues and consequently turns off by itself. I tried to call Broadway Photo Customer Service during regular hours but no one answers it despite the fact I tried several times throughout the day. When I called the Sales they told me to call Customer Service but during normal hours. I was trying to explained that no one answers but instead of listening he hungs up !

:mad2:
:cryin:
AVOID BROADWAY PHOTO AT ALL COST !!!!!!
I was given a camcorder for xmas and called them 3 days after too exchange, boy was I in for a surprise! The &*%$less pathetic excuse for a human being who referred himself as a representative was antagonistic from the start. After I inquired why I couldn't exchange the gift he said we were too late, b/c it was purchased in november. I asked him "So should I have asked what my mother in law got me for xmas?" He didn't like that, and really disliked it when I inquired why their online prices didn't match the expensive quotes he was giving me over the phone.
Again, he threatened to offer no exchange and I countered that I would see his company in small claims court. And after I asked to speak to a supervisor, he responded "I am the the supervisor", what is this, and episode of the Chappelle Show? Then for the grand finale, I was transferred to the gallows manager, and folks, I kid you not, I started by saying "Hello Gabe, how are you?" and his heartwarming response, "Great, until I had to talk to you."
The facts...
-We contacted our credit card immediately, they were very helpful in helping us getting our money back. Document everything, make copies of receipts, etc..
- Contact BBB and new york attorney general, file a formal complaint
- Blog, let other people know.

If Hitler's henchmen were alive, I truly believe they could find employment at none other than....BROADWAY PHOTO.

I bought a Sony DCR-DVD7 in Jan this year and had absolutely no problem with Broadway Photo. I asked for expedited shipping and got it a day before it was suppose to come. Everything in English. Registered it with Sony. Included everything that was mentioned on the website. Plus it's made good. The rep tried to sell up some like they do at the fast food restaurants, do you need this or that, but it wasn't bad. No more than any other store. I had a very good experience with them. Charges on card were right. I only called them the one time to order. Thank you.

Quote:

---

Originally Posted by bruno12

I bought a Sony DCR-DVD7 in Jan this year and had absolutely no problem with Broadway Photo. I asked for expedited shipping and got it a day before it was suppose to come. Everything in English. Registered it with Sony. Included everything that was mentioned on the website. Plus it's made good. The rep tried to sell up some like they do at the fast food restaurants, do you need this or that, but it wasn't bad. No more than any other store. I had a very good experience with them. Charges on card were right. I only called them the one time to order. Thank you.

---

They have a 1.34 lifetime rating out of a possible 10.0 score. Take a look at the resellers rating at this address and read about them, Jeff

http://www.resellerratings.com/store/Broadway_Photo

Broadway Camera is a "Bait and Switch" operation. They never intend to sell the products they advertise at the advertised prices.

I placed an order with Broadway Camera on January 15th and started takin notes the next day.

January 16, 2007

After placing my order last night for an Olympus E-3 from Broadway Camera, I got a call and a message to call Broadway Photo to confirm my order.

Mr. Diamond verified my address and then went on to tell me that the camera came without a battery. When I told him that the list of included accessories included a battery, he said “That’s only a twenty minute battery; I have the standard battery and the long life battery, which one would you like?”

I replied “Neither.”

He argued with me saying that I could not use the camera for more than twenty minutes without an additional battery. After the battery issue was solved (I didn’t order any additional batteries.) he asked me if I wanted the “USC” version of the camera. I told him I wanted the version that I ordered. He explained that it was the Japanese version and that all the writing and menus would be in Japanese. He then tried to push the “USC” version. He then went on to explain that they carried three versions of the camera: the “USC”, the “grey market” and the “Japanese” version.

I told him I would stick with my order the way it was.

He said (in a snooty tone)“ I hope you can speak Japanese. Enjoy your camera.” And hung up.

Even if I get the product I ordered and everything is in English, this hassle may still not be worth it.

Then I got this message by email:

From: Orders@bwayphoto.com Add to Address BookAdd to Address Book Add Mobile Alert
To: mail@frankrocco.com
Subject: Re: Your Order# W1482928
Date: Thu, 17 Jan 2008 00:00:03 -0500
Dear Frank Rocco,

This e-mail is being to sent to update you on the status of your order # W1482928. Your credit card had has not been charged due to the fact that the product you ordered is currently on back-order. When the product arrives we will e-mail you and then process your order.

For updated order status, shipping and tracking information visit the "My Account" area of bwayphoto.com or you may e-mail us at support@bwayphoto.com. Click here to cancel you order

We apologize for any inconvenience.


bwayphoto.com
Staff

This was my reply:

Date: Thu, 17 Jan 2008 00:54:02 -0800 (PST)
From: "Frank Rocco" <roccofrank@yahoo.com> Add to Address BookAdd to Address Book Add Mobile Alert
Subject: Re: Your Order# W1482928
To: Orders@bwayphoto.com
CC: info@uscp.org


Hello Gentlemen,

Your web site currently reads that this item is in
stock!

http://www.bwayphoto.com/productlistings.aspx?qu=e-3

http://www.bwayphoto.com/viewproduct.aspx?id=9778767

I hope you can resolve this issue or update the web
site immediately.

Thanks,
Frank

I believe this strategy is called “Bait and Switch”. The item advertised is not actually available so they try to sell you another item (in this case the same item at a higher price or with additional, overpriced items).

Two days later the web site still reads that the item is in stock.

Even Now, January 24, 2008, their web site still has the same price and claims that the camera is in stock.

I’m aware of the grey market risk, but would like to buy the advertised product for the advertised price.

I almost got ripped by those bastards too. I won't tell you what they said to me over the phone because of a simple reason: there's nothing more to add. :D

I already blocked my internet transactions on my Visa, but still, one question runs through my head: have anyone of you had drawn money from your cards by Bwayphoto after an experience like this? I mean without having bought anything from them, just providing them the CC info.

Having read all the other shopper's experiences at Broadway Photo, I wish I had researched here before placing my order! Bottom line, I got the same bait and switch tactic and cancelled my order. However, this was the 3rd place I had gotten the same treatment from and I decided I'd had enough. I filed complaints with the FTC, NY Attorney General, NY Department of Consumer Affairs, and the NYC Department of Consumer Affairs. I've heard back from the FTC and the NYC DCA. Folks, these scammers are going to keep screwing the unsuspecting public until enough of us get fed up and report them to the authorities that control their business license. I recommend filing a complaint with the NYC Department of Consumer Affairs: http://www.nyc.gov/html/dca/html/home/home.shtml or www.nyc.gov/consumers
Document everything! I copied the webpages that showed Broadway Photo's deceit and mailed the whole package to the DCA. If they get enough complaints - they'll act!

Thanks for this information. This will keep me away from this business. I also just tried to purchase a point & shoot Canon G9 but from 86th STREET PHOTO & VIDEO. This company is also one to avoid at all costs. They won't honor their published price and waste your time by trying to "up sell" the buyer. In fact, I consider their business practices fraudulent and deceptive. If you think that a fraud has been committed by Broadway Photo, you might want to consider filing a complaint to the FCC at: http://www.econsumer.gov. Unless consumers consistently report these types of companies, they will continue to operate without consequences.

Thanks for this information. This will keep me away from this business. I also just tried to purchase a point & shoot Canon G9 but from 86th STREET PHOTO & VIDEO. This company is also one to avoid at all costs. They won't honor their published price and waste your time by trying to "up sell" the buyer. In fact, I consider their business practices fraudulent and deceptive. If you think that a fraud has been committed by Broadway Photo, you might want to consider filing a complaint to the FCC at: http://www.econsumer.gov. Unless consumers consistently report these types of companies, they will continue to operate without consequences.

Ditto, ditto, ditto! This is the WORST company i have ever dealt with...impossible to get thru to customer service...they call and leave a message to return the call but they never pick up...they send an email requesting you to call and they never answer! i had ordered the Nikon D80....got the email to call about the order...tried on numerous occasions, tried to email, to no avail...i finally had to send 3 emails canceling the order and threatening to contact the credit card company. i finally received and email from THEM saying that, due to my lack of response, they were canceling my order! What a joke! I am just glad that i never did receive the order after reading the comments on this site...wish i had seen this site earlier and hope this helps prevent anyone else from the misery of this company!

Total Scum Bags, Called To Inquire About A Canon Ids Mark3 Said Had In Stock $2,000.00 Less Than You Can Get On Ebay.. Just Was Checking For A Friend Because The Camera Is No Available At Any Reputable Dealer Because Of Demand. Was Treated Like Nebr Been Treated Before. I Have Been In The Business 25 Years Always Buy From B&h. This Guy Jumped Down My Throat For Asking A Question. Where Are The Cops When You Need Them. They Are No Different Than The Guy Robbing A Convinence Store, Un Freaking Belivable. Exchaged A Few Words And Hung Up On Me. Total Scammers. Don't Even Fall For It If You Do , You Get What You Deserve

Don't wait your time with Broadway Photo. Here is why.
I ordered a Sony HDR SR11 camcorder from them 2 days ago. Their reply email asked me to call them to confirm the order (what?) but they called me today to up-sell me a 2-hour battery for $149 which I could get for $60. I told the salesman that I didn't need it because the camcorder came with one even though it may last for twenty minutes. (We had a fight of whether I need one or not. It was one of those "Yes you do, no I don't" kind of fight.) I asked for his name several times, but he did not reply. He then tried to sell me the extended warrantee, which I turned down. He asked me whether I wanted the camcorder in Japanese or English. "English," I replied. He said the price for that was $100 more. (The web site did not mention that it's a Japanese-language version. This is America; why would they assume that they were selling the Japanese-language version.) I refused to pay the increased price. He asked me whether I want to cancel. I had no choice but to say yes. (Even though he did not use any foul language, he was rude most of the time when I turned down his up-sell.) Please check them out on the BBB, and don't waste your time with them.

I have some of the same experiences, my first deal with them went well, when I tried to order my Nikon D300 from them, I got this line about the battery and how I needed to up grade to their better one, told them, just send the camera, I don't need there batteries memory cards or any thing else. That's when the sales man got real snotty with me, so you know all about what you need? Yeah I said. B&H Photo and hung up on them and will never take that kind of crap from someone I'm trying to give my money to.

Horrible! Nightmare! Criminals!

DO NOT USE!!!!! Unless you are looking forward to people taking money from you and you spending hours and hours on the phone trying to get your money back.

I can't believe these people are not locked up. Their business is about coning the customers. Why these people are not in prison is beyond me.

STAY AWAY!!! STAY VERY FAR AWAY!!!

Thanks to this experience it will take me a looooong time before I order anything on-line again. I'd rather pay 20% more and at least get what I pay for.

Companies like these are giving the honest on-line companies bad reps.

You have been warned about theses crooks.

And the hits just keep on coming!
I just got the same bait and switch. I ordered a Canon 720IS last night and got an email this morning that I needed to call them to complete my order. After 8 minutes on hold I was met with a rude gentleman that tried to up sell me on everything from AA batteries to filters. Then he gave me the total price that included shipping and handling, the site had free shipping. I said to cancel the order, he argued that shipping is always included, I said cancel the order, he gave in and said since I didn't know about it they would waive it. I stupidly said fine. Gee I can't wait to see what I get...
Avoid these guys!:mad2:

I can honestly say that I've never felt so stupid. This all happened earlier today.
You see, I was looking for a new camera for my birthday(which was March 2nd, just a few days ago). I first found it at Best Buy, but it cost a little more than I wanted to spend; so, I decided to look around online to see if I could find a better price. After a little searching, the first place I came across 86th Street Photo & Video, and they had the best price. They had the camera I wanted listed as $163, plus shipping, which was over a $100 less than Best Buy was charging. I, of course, jumped at the offer. Then we got the whole confirmation email about having to call them, (exactly like what later happened with Broadway Photo), then they did the whole sales pitch to get us to buy accessories. We declined, then got a mysterious email right after that said the camera was out of stock. After calling them back, they said that it was in stock, but the version they were selling us that was cheaper was the "gray market" version, and that the US version would cost more. So, we went ahead and did the smart thing and cancelled the order.
Then, a few hours later, I found Broadway Photo, which charged $204 for the same camera; and I, like a very unintelligent person, went ahead and told my mother I found it again and sent her the link, and we ordered it. Well, we got the same confirmation email about needing to call them to confirm the order(which, by the way, has never happened to me when I've ordered online, and I've ordered tons of things off the internet), and when we did, yet another sales pitch. My mother was the one speaking to them, but she told me they once again told her that it was not the US version, but either Japanese or gray market. But then they switched it to the US model, and we were so tired of digging around that we just went along with it. So, it ended up costing us $260 something instead of the original $204. The card we used to order it was almost immediately charged. Unfortunetly, we waited until after we ordered to snoop around to see if we could find any stories about the place, and sure enough, we stumbled onto this site. When we called back, we got nothing but an answering machine and hold music. I was finally able to get someone to answer my phone, and my mom told them she wanted to cancel the order. They told her some ******** story about how, since they've already charged the account, it would be a 15% restocking fee(which would have been about $75) to cancel the order, even though we'd placed the order less than 30 minutes prior to the phone call. When we'd been digging around on the internet for dirt about Broadway, we'd found the exact same camera for $240 at Walmart, so we were going to just go get it there. But after we told Broadway about Walmart's cheaper price, they gave us that price(after claiming several times that a price that low was "impossible"), and didn't charge shipping.
I'm extremely upset, and I'm sure you can guess that my mom is too. The people we talked to were so, so rude. They'd belittle you and talk to you like you were 5 years old, as if you didn't know what you were talking about. I wish I lived by these people so I could go give them a piece of my mind, face to face; lucky for them that I live in Texas.

Stay away from any shady online dealer; it's better to just pay a slightly higher price from a wellknown place you know you can trust than risk getting ripped off from somewhere like 86th Street or Broadway. I'm nervous about getting my camera in and having something go wrong. That'll be such a huge disappointment.

After shopping for a Garmin GPS on EBAY for two weeks without winning an auction I decided to go ahead and buy a new one. I surfed the web and found the lowest price at Broadway Photo. I've never had a bad experience ordering on the internet until yesterday and it may not turn out to be a problem at all. When I received an email from Broadway Photo stating that I had to call to confirm my order I thought it was kind of unusual. I did call them and got a hard sell for unneeded accessories and some outright lies. I will have to wait until I receive my GPS to see if I've been had or not. The email from Broadway and my reply follow:

I returned the requested phone call at 3:15PM EST. The customer service representative told me he had to confirm the shipping address and we did that. Then he tried to tell me that the Garmin GPSMAP 76CSX did not come with a memory card. It does! It comes with a 128MB memory card, a USB cable, A lanyard and seveal other accessories. He then told me that it only comes with a hard drive. As I am very familiar with this unit I assured him that it comes new in the box with a 128MB memory card. He then tried to tell me that this wasn't sufficient memory. Thats not even close to the truth. 128MB is more than adequate for handheld GPS use. He then tried to sell me an extended warranty. I declined. His last try was to offer me free annual software upgrades for the unit. These are already free from the Garmin website.

Becoming suspicious I googled Broadway Photo and immediately wished I had done that before I placed an order with you. That said I expect a New in the box Garmin GPSMAP 76CSX with all accessories. I clearly told the customer service rep that I did not want a refurbished unit and he assured me that it would be new in the box.

If you do not intend to deliver as advertised please advise me immediately and I will cancel the order. If the unit is delivered and is not as advertised I will dispute the charges and file every possible official complaint. Please advise of your intentions. I certainly do not want to receive a unit for which the accessories have been stripped or the operators manual is in a language other than english.


Respectfully

John Miller


On Tue Mar 11 15:10 , <Orders@bwayphoto.com> sent:

>Dear John Miller, We thank you for choosing bwayphoto.com as your choice for all your photographic equipment.In order to further verify your order #W1674330, we will need to speak with you on the phone. Please call our processing department at 1-800-307-1148 Extension 296 so we may verify and process your order.
>Store Hours:
>Sunday: 10 am to 7 pm EST
>Monday - Thursday: 8:45 am to 9 pm EST
>
>Friday: 8:45 am to 5 pm EST
>
>Saturday: Closed
>Once again, Thank You for choosing bwayphoto.com.

I don't know how much i can thank you guys.

As you can see, I appreciate this help so much that I created an account just to thank you.

Thank you so much.


Josh

:frown2:

Quote:

---

Originally Posted by nyminute

Called to buy a camera a told them what I wanted. They "bait and switched" me to package that they said was only $19 more than my total already and would get additional items. It turns out they lied about what was in the package, lied about the shipping costs and when I tried to work it out with them they where rude and would not give me a fair settlement. I ended up paying $300 over what the value of the package they gave me. Stay away!!!!! Bad people!!!!!!

Ripped Off

---

Hey Guys, Hate to break this to you, but before you purchase something you may want to consider checking the Manufacturer Webpage Nikkon, Olympus,Cannon, Fuji and others. They all have web sites... Theses guys rip you off by selling you accessories at rediculious prices. Your dumb if you don't research it first. I work as a tech rep for Olympus and I have heard these stories all too often!!! Once you make that choice ro buy from these losers there isn't much that can be done from our stand point...

RESEARCH BEFORE YOU BUY!!! :eek: :mad2:

Now I am extremely worried. I ordered an Olympus Stylus 1010. I got the same deal as everyone else. I did go for the package though. I spoke to them to confirm on Sunday, so I figured it would be shipped Monday. The place was in Brooklyn, NY and I live in Nassau County, NY, so I was like 2 days max it would take to get here. Here it is Friday and I have not gotten it yet, so I went to check the website, I was going to e-mail them. And the website does not come up, it says it can't be found. I am really worried. I spent over $400 and I want my camera, I am going to give it a few more days. Next time, they are open is Sunday, so I am going to call and verify at least the place is still there. The reason I found this place is I was searching for the cheapest price, as this is a new camera and it doesn't seem to be in any stores. They did not say that this was Japanese or anything (it better not be). I guess I will try to put an update if it gets here ok.

Wow,

the first time that i did buy something expensive over the internet and did not read forums about the reseller.

I ordered last week at Broadwayphoto.com a camera for over $1000. And yes the ydid an up selling, which is fine this is usual. I am not sure they lied about the battery, but i am sure i would not really need a bigger battery.

I got a shipping confirmation and the camera should be on Monday arriving.
After reading all the posts, i am worried that i bought an expensive SLR camera with no real warranty (which i should need my first camera bought at ritzcamera went out of business after 3 years).
Second i saw as well that their website is off-line since Friday.

I hope i did not make my biggest mistake ever. Does anybody has an idea when the latest point is to inform the Credit Card company to cancel the payment?

i can not afford to have no warranty, this camera Sony DSLR A350 is too expensive.

I was so stupid, to save some money i ordered here instead at Ritzcamera, which is great Service and good products.

Saving money most of the time costs more, this i learned.

Well I am calling them tomorrow. If I can't get in touch with anyone I will be calling my credit card company and canceling the order, because since the website is down and seeing all these horror stories I am really worried