Broadway Photo RipOff

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  • 03-16-2008, 12:40 AM
    Re: Broadway Photo RipOff
    I lived in NJ in the '80s and actually visited some of these NYC camera stores in person to pick up a zoom lens. The feeling you get is the same as going to a used car lot--or a shark-infested pool.

    At that time (and it's probably the same today, if these stores are closed on Saturday), they were run by a certain ilk of people who can be quite nasty, possibly above and beyond the usual NY attitude. Now, I'm not trying to be nasty myself--some of my own family members are of the same race--but what is, is. To them you are an outsider, and are treated as such. Bad-mouthing customers, lying and hanging up on them is no way to do business.

    I had a similar experience in a souk (market) in the Middle East a few years later with a different group of people, and the disrespect was just as blatant.

    It's much safer to pay a little more from a trusted vendor such as major electronics chain stores in your own neighborhood that you can revisit than to try and save a few dollars by mail in the back alleys of Gotham. If the price you see onlnie is too good to be true, well Duh!

    BTW, Google "Broadway Photo" and you can read these same types of warnings in the results...
  • 03-17-2008, 09:34 AM
    Re: Broadway Photo RipOff
    I feel stupid too because I just ordered from these guys too, and didn't stumble into these reviews until I saw gray market come up and was researching what that meant. I thought I would be smart by going with a cheaper price and spending the savings on buying the warranty - which I'm sure now is worthless.
    It was too late to cancel the order, my question is now 'should I take my chances at returning it right away when I get it and take the screw you fees or be better off opening it up and seeing if it is as stated'?
  • 03-17-2008, 04:00 PM
    Re: Broadway Photo RipOff

    Originally Posted by Bigcity
    I feel stupid too because I just ordered from these guys too, and didn't stumble into these reviews until I saw gray market come up and was researching what that meant. I thought I would be smart by going with a cheaper price and spending the savings on buying the warranty - which I'm sure now is worthless.
    It was too late to cancel the order, my question is now 'should I take my chances at returning it right away when I get it and take the screw you fees or be better off opening it up and seeing if it is as stated'?

    I myself am not in a position to give you advice one way or the other but someone else might come along and give you an opinion on your situation, Jeff
  • 03-17-2008, 05:42 PM
    Re: Broadway Photo RipOff

    Originally Posted by Bigcity
    It was too late to cancel the order, my question is now 'should I take my chances at returning it right away when I get it and take the screw you fees or be better off opening it up and seeing if it is as stated'?

    I was thinking the same thing. I was thinking though, I will open the package when I get it, not the actual camera box and if there is any indication that it is not an American product (I mean it was meant to be sold in another country) as someone had stated that they said the guy on the phone said the manual is not in English or something, I will be just sending it back. But I guess if everything looks ok, I will probably keep it. I'd like other peoples opinion on ths as well.
  • 03-17-2008, 06:35 PM
    Re: Broadway Photo RipOff
    I went to my bank right away to see what they could do. The money was being 'held' and not drawn out yet, but I had no way of stopping it. I would have withdrawn my money to keep them from getting it, but my overdraft protection would have let it go through. I asked the bank managers opinion on how to handle it in regards to filing a claim with my bank Visa card. She thought it would be best to document everything and try to return it without opening it. Sort of sounds like the only hope of getting my money is going to be through Visa and not Broadway.
  • 03-18-2008, 08:50 PM
    Re: Broadway Photo RipOff
    Well I got my camera today. I opened the package and everything looks good. The only thing I did not like was the Olympus box wasn't sealed shut. Meaning it possibly had been opened before. Though the camera looks in perfect condition and so do all the other contents. Although they told me the camera didn't come with a battery charger, that I would have to plug the camera itself in to charge the battery. So I had bought the charger. Well it did come with a charger. Since everything looks ok, I am not going to go through a hassle of trying to return it. But I will know not to buy from them again.
  • 03-22-2008, 07:32 PM
    Re: Broadway Photo RipOff
    I got the same "bait and switch - upgrade" pitch after being told to call to verify my order for a Sony T300 -- I had a bad feeling about it at the time and should have cancelled. Of course, their price online was for an "import" version "did I want the USA version? DUH -- of course. So they upgraded to that for a price but then as you are all finding the "shipping and handling" which is not stated on their website entered in.

    Although my order did ship the next day and appears to be fine, they still charged me $20 more than it should have been and the extra battery is not a Sony battery and the camera says it's not compatible.

    I usually check these reviews carefully before I buy, but didn't do it this time. My mistake.

    They are not worth the hassel of arguing with, but definitely do not buy from these guys.
  • 03-24-2008, 01:41 PM
    Re: Broadway Photo RipOff
    I was on the Broadway Photo site today and saw they had the Canon EOS Rebel XSI listed as "in stock" and available for two-day delivery. The camera isn't slated for U.S. release until late April. I googled Broadway Photo and found this site. Thus, I guess the camera is either "gray market," an international version, or Broadway Photo is just up to its old tricks. Thanks to all previous users for saving me the headaches. It doesn't erase the frustration you have all experienced, but you saved a fellow traveler. That is worth something, right?
  • 03-24-2008, 03:21 PM
    Re: Broadway Photo RipOff
    That's a success story at least.
    My camera got here and I sent it back figuring it would be better to take the hit than have no warranty on it or all the other problems. 15% restocking fee on an overly inflated price to begin with hurt.
  • 03-28-2008, 11:01 AM
    Re: Broadway Photo RipOff
    Broadway Photo RIPOFF
    I did an internet search last night of the best price on a Pentax A40 camera. Boradway Photo offered the camera for $234.00 plus free ground shipping. Perfect this was $40.00 less than the next best site.
    Today I received a call from Boradway Photo thanking me for my order and confirming my address for shipping the camera. Odd but OK.
    Salesman: Do you want to purchase the Lithium Battery for the camera as most customers do? (The camera according to him only came with a 10 minute battery.)
    Reply: No thank you if I need a different battery I will pick one up local store
    Salesman: OK, you will also need to purchase a separate charger for the batter they cost is $79.95.
    Reply: No thank you.
    Salesman: You will need to purchase a special memory card for the camera.
    Relpy: No thank you I have a 4 GB SD memory card.
    Salesman: That card will not work properly in this camera and may cause delay or lost photo.
    Reply: No thank you
    Salesman: Your selection was the international version of this camera is that what you wanted with a United States Shipping address?
    Reply. No the website did not indicate this was an international version.
    Salesman: If you want the US version, it comes with the Long life Lithium Battery and the power adapter free. The new Total is $299.99
    Reply: Cancel my order
    I went back to to see how I could have been so misinformed. Come to find out I was not. The camera Mfg part number listed 19361 is the same one sold a most US retailers. This company is a trying to defraud customers. Avoid at all cost
  • 04-02-2008, 08:17 PM
    Re: Broadway Photo RipOff
    Everyone should be aware to stay away from Broadway Photo. I bought a Nikon Coolpix 5000 from Broadway Photo and when it broke 5 months later tried to send it to Nikon for repair, only to find out that it was a "gray market" camera. Apparently it is illegal to sell these cameras which are not intended for the US market in the U.S. without the customer knowing it. This company is a scam and a rip-off.
  • 04-02-2008, 10:36 PM
    Re: Broadway Photo RipOff
    I talked to Broadway yesterday. They told me many lies and when they were all done quoted me a price $20 higher than on the e-mail confirmation. The charge was for insurance even though they said shipping and handling was included. Their internet ad stated battery and charger included but when I called to confirm the order they were not included nor was the one year warranty they quoted. STAY AWAY
  • 04-04-2008, 10:26 PM
    Re: Broadway Photo RipOff
    so wish I had seen all this info before my purchase!! BUT...I did just get off the phone with my credit card company and canceled my card so the charges will not go through. My 1500 bill went to 1900 with all "the extras". I was so mad at myself for letting him do that to me! Gonna stick with Adorama. So glad the transaction had not gone through yet. AND so glad I had instincts about the website and the salesman demeanor, all that lead me to research more and when I found all this info on the site...I canceled my order..ASAP!!!! thanks everyone for their input.....
  • 04-05-2008, 06:45 AM
    Re: Broadway Photo RipOff
    Credit Card Theft at Broadway Photo?

    I placed a telephone order with Broadway Photo in New York and made a credit card purchase of a camera (ironically, I looked at their web site and decided that I wasn't comfortable giving all my info to them via the web).

    Within two days of calling them, someone was running around the New York, Delaware, Connecticut, and North Carolina area using a counterfeit credit card with my info on it to get a series of cash advances from gas stations in those states. I am working with my credit card provider and hoping for a successful Federal prosecution of whoever it was who was stupid enough to try to steal from me. It may just be a coincidence that I called them and suddenly my card info gets stolen, but my card usage pattern is such that, if it is just a coincidence, it is a truly remarkable one.
  • 04-06-2008, 09:25 PM
    Re: Broadway Photo RipOff
    these people are outright thieves. same bait and switch was tried on me as well as a 9% handlling charge that wasn't included when i placed the order. i called and canceled the order and was told rudly, 'good luck on finding it cheaper' when I told them the reason I was canceling was that I had no desire to deal with such a disreputable company. I got an email that verified my cancalation (they wouldn't give me a cancelation number on the phone when i asked, but did give me the name of the guy I was talking to 'David'). the cancelation said that if my credit card was charged to allow 24-72 hours to have it reversed. I replied to them that if my credit card was charged it would be rejected immedately without any waiting because they are not trustworthy to believe I'd ever get a credit.
  • 04-08-2008, 05:58 PM
    Re: Broadway Photo RipOff
    You must have read my mind.On Sunday I placed an order with Broadway Photo for a Canon Powershot A720 and a battery charger with batteries. The next day my husband got a call from them asking for him to "verify" my credit card number. He said the guy on the phone was aggressive in demanding the number. My husband refused to give it and called me at work. The phone number the guy gave was not the one listed on the site and had too many zeroes to sound right. When I called the (same) guy on the phone using the online number, he lied and said he hadn't asked for the credit card number but had asked for verification of my address. Then he went on to tell me that the camera I had ordered was made overseas and not in the US. Talking fast he said I should upgrade to a higher more expensive model. He also told me that the SD cards I had wouldn't work in this camera and that I should buy the high speed kind. Then he told me I shouldn't buy the battery charger I had ordered but a much more expensive one that would cost much more money. The final straw was when he said I would be charged an additional $15.00 for insurance. I told him that charge was nowhere on my receipt and he cockily responded with, "Of course, we have to pay for insurance." He was pushy, rude, and miserable on the phone at which point I told him I was canceling my order. He then hung up on me! What a terrible experience...I'll NEVER buy from Broadway Photo again! This was the ultimate in Bait and Switch I have ever heard of.
  • 04-08-2008, 08:40 PM
    Re: Broadway Photo RipOff
    I have also joined the ranks of many who have been ripped off by Broadway Photo...I could never recommend this company to any one. On 3/17/08, after having checked on a camera through a local office depot, I got this great idea that I could save on taxes & shipping. W R O N G.....I ordered a Pansonic for about $184.....received an email later for me to call & verify my order. It was on 3/19/08...I called on my cell phone from the time my conversation was over my order was up to $408.....I felt pressured to buy things for the camera which was not needed..I insisted that I wanted to cancel my order...this person I spoke with would not relent...I stupidly agreed to $384 with all the neat things promised...I just wanted to get off the phone....later in the day at about 3:35 p.m. New York time I called to cancel the order...they told me their systems were down and would call me back in 10 the mean time I contacted my credit card company and they said they were unable to help me at this time...I had already agreed to the purchase..I called Broadway Photo again and the person I spoke with was R U D E. He told me it was too late to cancel the order as it was shipped out the day before...I told him no way...I had just confirmed the order at about 10:15 A.M. that same day....I even emailed after the telephone conversation...They shipped it out to me at 9:24 P.M. that same evening....I refused the order...After a week they refunded all but $18.11 go figure.
  • 04-09-2008, 08:16 AM
    Re: Broadway Photo RipOff
    Here's a couple things to add:

    Got talked into ordering things I didn't need based on lies.

    Tried to cancel the order a couple hours later, but was told it had already shipped.

    Tried to return the order once it arrived, but was hit with a 15% restocking fee although nothing was opened. The restocking fee is 30% if you open the box.

    Was told that the camera was discontinued, although this is a lie.
  • 04-09-2008, 04:16 PM
    Re: Broadway Photo RipOff
    Here is my experience with broadwayphoto.

    A couple month ago, I tried to buy Olympus E-510. I ordered it on broadwayphoto website and at the time the website said it is in stock. A day or so later, I asked for verification call(you all know that). I did it. Later I got an email stating that the product is out of stock. So I canceled it. -- Not too bad, the problem was just inconsistency between the website and its actual stock.

    On 04/07/2008, I am looking for Olympus 1030 SW. The simple google led me to broadwayphoto again. I ordered it online with $306 and free shipping. And again, I got a request for calling them for verification. I called this morning. The other side of the line treat me like kids. First, he told me that the battery coming with the camera would only last 10 minutes and he recommended additional battery for additional 39.99 with very authoritative voice. I did not believe that but the extra battery is not bad so I said yes. Then he told me I would need to buy a battery charger for that. When I questioned him that "should the charger comes with camera in the package", he avoid the question and asked me to forget about the charger. Then he told me that the total price is 399.99. I learned the simple addition in my primary school so I immediately questioned why the total price is that amount. He stated that the extra battery would be 59.99 (which he mentioned it is only 39.99 just a minute ago.). I said that I do not want extra battery. This time he gave me another price which is about 350. Again I asked why it is different to the price shown during my online order. He said the difference is because of shipping insurance and it is non-negotiable. I feel fishy and said I wanted to cancel the order. He canceled the order. I feel that I am really lucky that I canceled the order after I googled the word broadwayphoto and found this site.
  • 04-10-2008, 02:21 PM
    Re: Broadway Photo RipOff

    I ordered a Canon Rebel XTI w/ 17-55mm lens because the price was over $100 less then the other companies. This ended up being to good to be true! A couple of days after ordering the product I received a call to "verify" my order. I was pressed hard into buying a battery for over $100 saying that the battery that came with the camera would only last for 15minutes??!! which I thought was odd and raised my suspicions immediately as i had already done prior research on the camera and battery from the actual canon site and even spoke with a Circuit City salesperson. Well I ended up not buying the battery and a few days had passed and no tracking information was on my account! So I called a representative who informed me that the item was out of stock and they would receive it within a few days or so. BS! Their site clearly lists it as In Stock!

    I quickly googled their company name just to see if this had happened with anyone else and that's when I stumbled upon this post and many others from different sites. In addition, I came across this article from PC World about what they found at this store and a few others when they went under cover; THIS IS VERY INTERESTING:,10...1/article.html

    Basically, these New York companies are able to sell these products for so cheap because they are GRAY MARKET products and will also try and get you to purchase more very expensive accessories and if you don't buy them the item is all of a sudden out of stock! THIS IS EXACTLY WHAT HAPPENED TO ME!

    Luckily nothing had been purchased to my card so I immediately canceled the order and received a confirmation e-mail............I will also be changing my card # for my safety, just in case! I will be buying this item from
  • 04-11-2008, 03:57 PM
    Re: Broadway Photo RipOff
    So the camera I got is ok as stated prefviously. All the same problems, but like a week after I got mine, I noticed the battery charge they sent me is not the right battery charger for the battery I have. I had called them and stated this and it took me time to convice them that there is NO WAY that the charger could charge the batter as the contacts are in defferent locations and the guy finally said ok I will test it and if doesn't work I will send you a different one. I was very skeptical that he would do this, needless to say 2 weeks later and still no charger. Unfortunately I am no good at arguing with people so it looks like I am out that money and will use the charger that came in the box. Which of course the original call said that the camera did not come with a charger that it had like an AC adaptor that you had to charge it through the camera itself. NEVER AGAIN will I go the cheaper route, I turned out to spend more money than I would have had I gone to best buy or another reputable store. Expensive lesson learned
  • 04-13-2008, 02:54 PM
    Re: Broadway Photo RipOff
    Reviews and information like this help others not to make the same mistake. Perhaps reviews such as these will run "crooked" businesses out and off the worldwide web.
    Your information helped me decide not to buy from such companies.
    Great Thanx,
  • 04-13-2008, 08:56 PM
    Re: Broadway Photo RipOff
    Thanks for all the postings - looking for a Canon S5 is - Broadway was the cheapest, but thought I'd google them and found you guys. Not touching them - they are selling it at $261. Why bother when Dell has a special on for &279.99...
  • 04-23-2008, 11:28 AM
    Re: Broadway Photo RipOff
    Because of a so-called "5 star rated company" seal of approval from, I placed my order with Broadway Photo, on April 11, 2008. They never sent me any information on my order. I purchased the camera because I wanted to be able to take great pictures at my daughter's graduation from the University of Pittsburgh. I will be leaving North Carolina to drive to Pennsylvania on April 29th. Today I began getting very nervous that5 I had not yet received my camera.. When I called Broadway Photo to check on my order, I had to hold 20 minutes on the phone before reaching a human voice. I was told that my order had not yet gone out because the Olympus SP-570 Camera I purchased will burn up if I use regular AA batteries, that batteries only last 20 minutes in the camera, and that I must also purchase the special charger if I want it to operate properly. Now 12 days after ordering my camera, I am being told my order had not shipped because I must also purchase an additional charging unit. No one from Broadway Photo called me to tell me that they were holding my order. I told the salesman that I needed to contact the Olympus Company about this problem, and did not wish to order a recharging unit at this time. He told me I would get my camera by Friday, but it's hard to trust a company after having my order held up for 12 days, to sell me a charging unit. I have no camera to take pictures of the graduation!!! I called the Olympus Company and they said Broadway Photo was incorrect in what they told me and that they will tell me anything to make a sale. I picked this company because of the high rating it got from When I went back to complain on the low price digital site, there was no way to put in my unhappy rating about Broadway Photo, so I think their ratings may be fraudulent as well! I researched for so long before picking this camera, and now it looks like I picked the wrong company to order from!! Broadway Photo has unethical practices, and I am in desperate need of a camera.
  • 04-23-2008, 11:38 AM
    Re: Broadway Photo RipOff
    Hope you find a camera in time. Always google up reviews and the best places for reviews are, of course, here and also , which as far as I can tell is the only reliable source on the net besides here.
  • 04-23-2008, 02:13 PM
    Re: Broadway Photo RipOff
    I found some info on the BBB website, just a heads up when ordering from any of these websites listed as they are all part of Broadway Photo...

    Additional Websites:
  • 04-25-2008, 06:21 AM
    Re: Broadway Photo RipOff

    I always send copies of " FRAUDULENT INDIVIDUALS/COMPANIES" to 2 Internet Fraud Email addresses I found which are:


    P.S. I did receive an email confirm of my Cancelled order but no other comments about my complaint!!!



    **********BEWARE OF BROADWAYPHOTO.COM **********

    ----- Original Message -----
    From: Sal Russo
    To: Internet1 Fraud ; Internet Fraud ;
    Sent: Thursday, April 24, 2008 6:11 PM
    Subject: Re: Your Order# W1827524

    I just had a very "UNCOMFORTABLE" conversation with one of your telephone reps (Mr. Ext 288) in response to this email!!!

    1) He tried to sell me a better battery that I dont think I need and appeared to mis-represent the product!! He also told me I could buy it now for 1/2 price but would pay full price at a later date-I dont belive him!!
    2) He tried to sell me a memory card because he said the camera takes a new hi speed card-I dont believe him!!
    3) He told me the internal memory provided by the manufacturer only gives me 4-5 pix-I dont believe him!!
    4) He also told me I was buying a camera with a Japanese warranty-I dont want it!!




    ----- Original Message -----
    Sent: Thursday, April 24, 2008 10:30 AM
    Subject: Re: Your Order# W1827524

    Dear Salvatore Russo,

    We thank you for choosing as your choice for all your photographic equipment.

    In order to further verify your order #W1827524, we will need to speak with you on the phone. Please call our processing department at 1-800-307-1148 Extension 288 so we may verify and process your order.

    Store Hours:
    Sunday: 10 am to 7 pm EST
    Monday - Thursday: 8:45 am to 9 pm EST
    Friday: 8:45 am to 5 pm EST
    Saturday: Closed

    Once again, Thank You for choosing
  • 04-25-2008, 08:11 AM
    Re: Broadway Photo RipOff
    this is my first post. hello all!

    gosh, am I glad I found this forum.

    I placed an order on Monday for the new Canon Rebel Xsi and received an email confirmation for the order. After 3 days, I noticed I had not been charged for the purchase. I went back to the website and there was a "please call to verify order" message next to my order number. ??????? Since when do you have to "verify" internet orders? Something doesn't seem right.

    I googled broadway photo and found this forum, called to cancel my order, was on hold for 1/2 hour, the rep says: "we'll put that through order through right away". I ask: "why did I have to "verify" the order? Rep says: "Just standard security procedure". His voice was as though he was trying to force the order through. I said: "Cancel my order." He says: "You waited all that time just to cancel the order?" I say: "Yes". He says: "You know, if you call 12 other dealers, you're going to end up cancelling 12 orders". We'll see, but I doubt it.

    Thanks everyone for posting your experience. I'll pay the little bit extra for the peace of mind, if need be.

    I'm new to photography. This will be my first digital SLR camera.

    update - they did send me an email confirmation of my order cancellation, immediately.

  • 04-25-2008, 11:06 AM
    Re: Broadway Photo RipOff
    As of today, Broadway Photo has not changed its deceiving practices. I tried to buy Panasonic DCM - TZ5K camera from them. 4 days after placing the order online, I received an e-mail that I need to call them, so I can confirm it. When I did, they lied to me that the supplied by the manufacturer battery was good for 10-15 minutes of camera use only and that I simply had no other choice, but to buy an extended-life battery (Talked to Panasonic. They said the battery is good for up to 300 pictures and they had not heard of an extended-life battery for this camera or most of their cameras). When I asked Broadway Photo if they could guarantee the item would be received within a week, they said I needed to pay $40 for shipping, although their website stated $24.99 (considering they promise free ground shipping on their website). They tried to sell me different packages that I do not need and I ended up canceling the order, because of their rudeness and unwillingness to work with the customer.

    Who in their right mind would pay for these "kits" of Broadway Photo and other similar companies, when on e-bay a lens cleaning kit is $5, a mini tripod is the same price, a carrying case is $8-10, and a high capacity (1300 mAh) battery is $16.99.
  • 04-25-2008, 11:08 AM
    Re: Broadway Photo RipOff
    Just a word of advice (which I forgot):
    If you use they usually direct you to the best sources at the best prices!!

    If you shop often enough during a 48 hr period you may find the same item for less/more but you have Amazon to stand by you!!

    Consumers dont need these " Blood Suckers" to get a good price on cameras/accessories!!

    Another good source is for everything you need in cameras!!

    Let's put these SOB's out of business!!!!!!!!!!!!
  • 04-28-2008, 05:58 PM
    Re: Broadway Photo RipOff
    Hi everyone, I was wondering if anyone had an opinion about my situation:

    A friend of mine had ordered from Broadway before with no trouble, so when I saw a good price on a camera I bought it from them. I got the whole "call us to confirm" email, so I did and ended up buying a battery, charger, bag, and warranty from them. I guess I wasn't ripped off because I actually need all those things (I film birds 20hrs a day out in the woods) but they sent me the wrong battery and charger (everything else was in perfect condition). My invoice states the entire price as a package and I was wondering if it would work to just return the entire package and if I would actually be able to return anything to them. Since reading this forum I do no want anything from them and would like them to get as little of my money as possible. Any thoughts a suggestions are appreciated. Thanks.
  • 04-29-2008, 06:56 AM
    Re: Broadway Photo RipOff
    Why don't you give them a call? Anything someone here will say it's useless until you call them and see what they have to say about that.

    By the way: what does your camera sticker on the bottom say? Made in China or Made in Japan?
  • 04-29-2008, 01:50 PM
    Re: Broadway Photo RipOff
    It doesn't say where the camera was made, but it mentions that it is a Japanese camera. "victor company of Japan" to be exact. I just realized that I bought a 2 year warranty from these guys. Is the warranty legitimate in any way? Has anyone ever tried using it?
  • 04-29-2008, 04:23 PM
    Re: Broadway Photo RipOff
    Another story along the same line:
    Bad service as posted by many other fellow customers. They advertise a price way below market then force you to call to confirm the order for phony reasons (mine was that I supposedly entered the incorrect ZIP code which I know was not the case since I have a printout from my initial order confirmation with the correct ZIP code). After finally reaching them many days later (line busy and endless waiting), they offered me overpriced accessories. Once I turned these down I was told that the item is nevertheless in stock and will be shipped the same day (already 4 days after ordering it as 3 day delivery at an extra price). This never materialized and my order status changed from confirm order to item on backorder despite the item (Canon XSI) still being indicated as being in stock in the search result of broadwayphoto and despite the customer service rep explicitly assuring me it was in stock. I cancelled the order and brought the item somewhere else after losing many hours in ordering it and attempting to contact them.
  • 04-30-2008, 12:49 PM
    Re: Broadway Photo RipOff
    Okay here is some progress report on my situation, in case this can help anyone: I called them and stayed on hold for half an hour, talked to customer service. The guy was very nice and said that he will email me the return authorization number and that I can return everything paying only for the non-refundable shipping fee. I recorded the conversation on my phone as evidence in case they decide to screw me. I also have a lawyer looking into the matter (and the company) in case I want to sue them later. I will update the information as I get it so as to help everyone who has been screwed by BroadwayPhoto.
  • 05-01-2008, 08:07 AM
    Re: Broadway Photo RipOff
    I just had problems with them myself. On 04/28/08 I purchased a Panasonic HDC-SX5 AVCHD 3CCD. I recieved an email that within 2 days the item should ship and I could call to check on the order which I did 2 days later. When I called the first guy said that he could get the camera shipped out that day but he would have to send me to another extension. That guy told me that my order would not ship until the next day and then tried for 10 minutes to sell me on extended warranty. Which I did not purchase.

    The next day I recieved an email stating that my camera was back ordered. I called and spoke to a very rude man who stated "You can either wait until your camera comes in or cancel the order." When I asked to speak to his supervisor he said "I have cancelled your order.' and hung up the phone. Shocked I called back and spoke to someone different who said that my camera was cancelled and it listed "Customer Requested". This man told me that the camera was on back order and it would be up to 8 weeks before I could get one.

    I told him to leave the order cancelled. I will never ever do business with this company again.
  • 05-05-2008, 07:58 AM
    Re: Broadway Photo RipOff
    My experience with Broadway Photo is about the same as all the other posts. They bait and switch, cannibalize the boxes to remove manufacturer supplied items then tell you they are throwing them in for free. When you call to return you are told about their "restocking fee" which in my case was $170.00. My guess is that the restocking fee is greater than the items profit margin. Great business, buy one camera and resell it over and over. I assume everyone out there who is not from NYC knows that Broadway camera is a Chasidic outfit.
    My only recourse is with American Express who tells me that since I was not told about the gray market camera when I specifically asked for USA warranty that I may be able to fight the restock charge thru them.
  • 05-05-2008, 09:49 AM
    Re: Broadway Photo RipOff
    I successfully dealt with Broadway Photo, although it took some patience and some threats that worked. I was, as all the poster stated, a bait and switch victim when I purchase a Canon Xsi camera and accessories. They shorted me a high capacity card, a high capacity battery and a USA warranty.

    My first step was to call American Express and stop ALL payment pending the outcome. Amex did just that. Amex is by far the best at this type of dispute and any yearly fees thay may charge well worth it if you are doing business on the Internet.

    I called the store to get a return number then was informed that there would be a $170 restocking fee. I told them, or they already were aware of the Amex action. Amex had informed me that they had dozens of complaints against Broadway Photo and that the Broadway Photo Account was being looked at by Amex. I told Broadway that I was returning the merchandise and they could fight with Amex over the $170.

    In a few minutes I received a phone call from a Broadway Photo manager who made a deal for me to drop my case. He tossed in an additional high speed battery, an additional 4gb card a full size tripod and the extended 3 year warranty. To go one step farther to make it go away he deducted $100 from the total.

    Now the whole transaction included 1 Xsi Canon Digital SLR - 1 2gb + 1 4gb high speed cards 2 high capacity Canon batteries, 1 tripod, 1 3yr extended warranty

    With the $100 deduction the total came to $1020.00

    All merchandise was new in sealed boxes.
  • 05-06-2008, 08:44 AM
    Re: Broadway Photo RipOff is no longer accepting reviews of this company, probably because of the bogus positive reviews flooding in. I felt I needed to vent so I am positing my review here:

    They say you can’t cheat an honest man. If the price is significantly lower than mainstream retailers, particularly if it is a high demand new camera model, beware!
    I was lucky not to get burned by this company. Lured by the low price on the hot new Canon 450D I placed an order online for about $150 less than retail. The “order confirmation call” came the next day (Sunday) and I was told that I had ordered the Japanese version (Kiss X2 Digital). That it did not have a US warranty, did not have an external battery charger (?) and that the manual and camera menus were in Japanese. All complete transparent lies. All versions of this camera have selectable menus languages and external chargers.
    Any way I wanted the camera and assumed that they actually had them in stock. After a short but intense haggling session where I deflected a whole grab bag of overpriced extras, we agreed on a stripped price, camera only, $50 below full retail including shipping. Filled with foreboding after I hung up I looked up their rating. Alarm bells went off! Judging by what I had read and my own experience, I felt certain that they had no intention of fulfilling my order properly. I called my credit card company and froze the account. Fortunately the charge had not yet cleared, possibly because it was Sunday, a narrow escape.
  • 05-08-2008, 08:06 AM
    Re: Broadway Photo RipOff
    I had a similar experience. Placed an order for a GPS online. Received an e-mail back to call and verify the order. After waiting hours on the phone they talked me into a package deal. Extra long lasting batteries and a memory chip that was obviously not included. I ended up paying $ 400 more than I would have with a different company. They also said "free shipping" and charged me $ 88.00 for handling and insurance. Since they were a lot more expensive at the end I decided to return the package. After waiting for hours again to talk to somebody they told me that they have a 5 % re-stocking fee plus extra return fees for GPS's. My invoice ended up being $ 1187 and the credit for returning would be $ 921. Given that I get the GPS at other places for $ 799 this is really a bad deal. I will still return it because with this company it is a total RIP OFF! I will never ever place an order again.
    I also called my credit card company to put the amount in dispute and the gentlemen told me that the name Broadway Photo is a very well-known name for disputes. I think that says something.