Broadway Photo RipOff

I have done business with bway a couple of times in the past, with a few problems but the last time wow what a a--hole I had to deal with, the same stuff with gray market stuff and the cf card and battery, told the guy I already had all the stuff, then the smart ass stuff from them, never again I'll pay a little extra and deal with Adorama or B&H also have very good luck with Amazon.

Wish I had known about this site before I bought from Broadway Photo. I didn't mind getting a gray market item, but the accessories were/are a total scam. There was no revealing that I was purchasing a package deal and that I couldn't return a single item without returning the entire package, which would cost me 15% of the total cost to restock, for a DSLR and the crap that I fell for that was a huge chunk of cash. I would love to send all of this stuff back and order from B+H instead. Is there any way to get all my money back, and just ship all this sh!t back to them?

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Originally Posted by ziggy05

Wish I had known about this site before I bought from Broadway Photo. I didn't mind getting a gray market item, but the accessories were/are a total scam. There was no revealing that I was purchasing a package deal and that I couldn't return a single item without returning the entire package, which would cost me 15% of the total cost to restock, for a DSLR and the crap that I fell for that was a huge chunk of cash. I would love to send all of this stuff back and order from B+H instead. Is there any way to get all my money back, and just ship all this sh!t back to them?

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Try contacting your credit card company and see if they can do anything, Jeff

oh wow! thank you so much for all your contribution to this thread! I was looking for a reasonable deal on Canon 5D mark ii, to my surprise a google search brought an sponsored listing from these guys: EOS 5D Mark II $2464

after looking at their site, I decided to do the research before taking any steps, and boy am I happy to have found this thread.

I am glad I clicked on their google sponsored listing and caused advertising cost without giving them my business. You should do the same!!! keep these suckers out of camera business.

- Moe

Now there's a thought, Moe.
Glad you did some research and found this site.
The thread just keeps getting longer and longer and thankfully more seem to be finding it before buying now.

I really wish I had known about this review site before I bought from Broadway Photo. Similar story than everyone else here, in my case I was looking for a DSLR camera for my wife as a Christmas present. So after browsing around I decided to buy a Pentax K20D from this company since the price was good. What can I tell you all, the same modus operandi; they offered me a higher capacity battery and other accessories. I was a complete fool and I agreed with their suggestions and end up spending more that what I originally intended.

My mayor concern during this purchase was the warranty, I wasn’t aware of the such named “gray market” products, I just wanted to make sure that the camera had a warranty with a local dealer, so they even sold me a 5yr extended warranty has part of the “bundle” that according to the sales representative will be valid with any local dealer.

Finally I did receive the camera with all the original accessories and also the cheap overpriced accessories they convinced me were needed. The shipping was fast, I guess just because I agree to buy their overpriced bundle with the extended warranty and also got charged additional $90 on the invoice for ship fees, handling & Insurance they never mention. Talking about the warranty well I got a warranty card from a company called REPAIRTECH, that was odd to me since I thought I was paying for 5 yrs warranty with the manufacturer, so I started researching about this company to realize that they are out of business now, so I was screw with what I consider one of the most important item I bought from them.

Gladly during my post purchase research I found that Pentax was offering a free upgrade to 3yrs extended warranty on any K20D purchased between October 12, 2008 and December 31, 2008. Since I bought this on November 08 I had contacted Pentax customer support few weeks ago and they send me the extended warranty code and I was able to register for this program. They even mention that they had extended this free upgrade until around June this year (not sure the exact date).


STAY AWAY from this crocs.

Sorry you didn't find us first but thanks for adding to the list of experiences

That's good news about Pentax updating the warranty...Surprises me that they would.

I got a good deal from Broadway Photo!

I was in the market for a camcorder. I decided that I would get a SONY HDR-XR200V. I went to BestBuy and there it was. The cost $899.99+tax and an additional $199.99 for a four year service plan. I bought some accessories too. A HDMI cable that is just for the Sony, an extra battery, a carrying case. During the trans action I used $150.00 worth of rewards certificates. Keep in mind I have spent over fifteen thousand dollars on various electronics from BestBuy in the past two years. The salesman is going to apply the rewards certificates to all the items but tells me that this will affect what I can get back from BestBuy if I find the camcorder for sale at a less expensive price online, so I buy all the accessories using the certificates, and purchase the camcorder on a separate transaction. Three days later I find the same camcorder for $715.00 on line at Broadway Photo, and print out the site. I go in and they said no, it has to be from OUR website and it has to be local. I said but that's not what the salesman told us, he even rang it up separately to not involve the accessories. Sorry no can do. Okay then, I want to return this camcorder. That will be a 15% restocking charge, for a total of $135.00. You got to be kidding me! Oh yes it is our policy you see, we would have to sell it as an opened item at a reduced price. So let me see here. I can get it from somebody else for $184.99 cheaper and they are making a profit, so BestBuy feels it is okay to not cut me any slack at all for being the money spending customer that I am. Got it. Loud and clear. I gave them back the camcorder, and they kept $135.00 of my hard earned money. I am still ahead by 50 bucks on the deal plus I did not have to pay tax which was another $75.00. To top it off the guy at Broadway Photo was curt, but efficient. I asked for the memory stick, lens filters and the total came out to more than what a package deal they had. So not only did he inform me of the better deal, 3 dollars less, I got a firewire and a four hour battery, AND three day expedited shipping at NO ADDITIONAL COST. I have a tracking number, the whole shebang. Maybe I was lucky, right now I feel good....

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Originally Posted by apogee

I got a good deal from Broadway Photo!

I have a tracking number, the whole shebang. Maybe I was lucky, right now I feel good....

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I wish you luck. You better be sure and check it out good when you get it to see if it is grey market or not and if you received what you ordered. Good luck again, I think you might be needing it. Broadway has probably got the worst record of any company on the net, Jeff

These are badguys. I ordered a Canon 5D MkII which they sent. I'm not sure it isn't grey market and I purchased an extended 3 yr. warranty. Instead of MAC warranty which they promised they sent one fron Consumer Priority Service which it doesn't take much research to find out that is totally bogus. Since I have not yet paid the credit card charge I have informed Broadway that I will contest the charge with American Express to get them on my side. I have demanded a MAC warranty or a refund. I have also stated (not threatened) that I will contact the NY state Attorney General's office. They have messed with the wrong person.

What a nightmare! I'd like to add my horror story experience to those already posted. However, it's too unbelievable to bother posting here. Suffice to say, I'll never go near them again, no matter how attractive their offers seem to be. DON'T EVER BUY FROM BROADWAY PHOTO!!!!

I bought a NIkon D40 at Broadway Photo. (I know, ignorance costs.) My first complaint is that like all the posts above this one say, they tried to tell me I needed something different and more expensive. But what really ticked me off is that I checked out online and the GRAND TOTAL was $435. When I receive the package it has additional charges on the bill for something they call insurance and handling and the total is $460!! I never asked or settled for something like that. How can they afford to do something like that? How come they haven't been closed down yet? What can I do about it besides regret that I ever gave them business?

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Originally Posted by Grandpaw

I wish you luck. You better be sure and check it out good when you get it to see if it is grey market or not and if you received what you ordered. Good luck again, I think you might be needing it. Broadway has probably got the worst record of any company on the net, Jeff

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Wow, i must of slid in under the radar. My product arrived on time, in perfect condition, with USA serial numbers, and a four year garrantee that was easy to contact and confirm. After reading all of these horror stories I will never buy anything again from this place, but, with that being said. I got a good deal from Broadway Photo, and they were very helpful at all intervals of the transaction. Yes their tone was a bit rough, but so am I......:thumbsup:

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Originally Posted by UnhappyShopper

Having read all the other shopper's experiences at Broadway Photo, I wish I had researched here before placing my order! Bottom line, I got the same bait and switch tactic and cancelled my order. However, this was the 3rd place I had gotten the same treatment from and I decided I'd had enough. I filed complaints with the FTC, NY Attorney General, NY Department of Consumer Affairs, and the NYC Department of Consumer Affairs. I've heard back from the FTC and the NYC DCA. Folks, these scammers are going to keep screwing the unsuspecting public until enough of us get fed up and report them to the authorities that control their business license. I recommend filing a complaint with the NYC Department of Consumer Affairs: http://www.nyc.gov/html/dca/html/home/home.shtml or www.nyc.gov/consumers
Document everything! I copied the webpages that showed Broadway Photo's deceit and mailed the whole package to the DCA. If they get enough complaints - they'll act!

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:mad: How can those guys do business this way? I Have to thank all of you above for leaving such an important and useful information. You guys help a lot, help me away from those liar. I really planned to buy a camera from that website. Now I knew those Xxxx...

thank you all

I ordered a refurbished Fuji hybrid slr. No problem except no strap or lens cover. ok

Although advertised as free shipping there was an undisclosed $15 additional charge on my credit card bill. Their CS explained this was for 'shipping insurance'. They agreed to send me a free case and the missing strap in lieu of a credit. We'll see.... I will never order from them again!!!!!!;

Just sorry you didn't find this thread first.

Hi Everyone, I just want to chime in on this Broadway Photo forum. They had the best price on a Canon S31S a year or two ago, so I called them - couldn't order online. The person who answered the phone told me I'd get this and that with the camera, so I ordered one. He sold me a few lenses (wide-angle and zoom) along with it for another hundred dollars. Then it came, but not everything was included in the box. So I called to complain, and the person who answered the phone this time said the other guy would never have said what he had said. He told me "You know, we record all these calls, so I can hear exactly what was said!" I replied, "That's great! You can listen to our conversation, and you'll see I'm telling the truth!" He replied, "I haven't got time for all that ****!" I got the feeling they were forbidden to ever give back money. So he offered to give me not only what the other guy had forgotten to pack, but a 3-year warrantee, free. I accepted (and there was no alternative). I do hope the Attorney General puts them down. Bad dog.

Thank you for the report! The more we get, the more likely others will find this thread before they make the blunder.

CAN'T TEACH AN OLD DOG A NEW TRICK
This is what I thought after asking Broadway Photo to cancel an order that I placed today. The salesperson asked why I wanted to cancel and I said it was after reading all of the reviews on the web. He said, "Those days of bait and switch and trying to rip their customers off is all in the past. They are under new management now and that I should read all of the great reviews at resellerratings.com." He said this after he charged me over $200 for shipping and insurance. Nothing could be further from the truth. They have just found new methods to do the same thing. When I asked to cancel, I was told that I would receive an email in one hour to verify my request. Now you know with their reputation, that is not going to happen anytime soon. This was another one of those moments that you say to yourself, "What the hell was I thinking?"

Being the cynic that I am, I suspect they've decided to have pay people to write reviews.

richkohm, Thanks for adding your experience to our long line of comments on Broadway. With nearly 177,000 times this post has been viewed over the last four years this thread gets read around 3500 times a month. Broadway has built a reputation with the members here for being the NUMBER ONE site to stay away from. Because of the tremendously bad reputation they have built up over the years they have started going under many other names to get around the bad publicity they have built up.

I have a sticky post, which means it stays at the top of the page so it comes up each time you come to this forum , that has a list of Recommended Sites and Sites to Avoid. I read everything written in "Camera Dealer Feedback forum " and update these lists as needed. There are sites being added and taken away every day on the Internet so my lists will never be complete but I do check out each and every site on each list and keep it as up to date as possible. Thanks for coming by and adding your comments and you may want to check out my lists here, Jeff

http://forums.photographyreview.com/...ad.php?t=37380

I don't know if anyone can help me here. I went to NYC in October. I bought a batter charger from this store and the man said that he would charge me $19 for it. I get my credit card statement and I was charged over 140. Does anyone have an advice as to who I should contact or report them to? I called the man, and he said that he never quoted me 19, and that I must have misunderstood him. Or is this a case of buyer beware and I have learned my lesson??

You didn't get the reciept?
Will charge?
Talk to your credit card company.
Didn't know they had a store you could go in.

I did, but they said they only would charge me 19, and I guess I misunderstood what he was saying. I wouldn't buy a charger for htat much, I would probably just have bought a new camera. Ugh. It seems as though it is a case of me knowing better next time. They do have a store it is in times square. Would you suggest the Better Business Bureau or the attorney gen?

If you have the receipt, show it to your credit card company.

They tried all their same BS on me but I got my item by confirming the item was in stock first when I called back to confirm and then told them the lenses for the item where purchased a few days earlier from them by my fictious business partner and if I can't have the camera in a few days (they tried the out of stock BS with me before) we will have to return the $5000 in lenses we ordered a few days earlier (but did no such thing). Got the camera and everything at the price advertised.

I purchased a EOS 5D body. Camera body is shipped in Pro Kit Box after 24-105 L lens had been removed. I don't have a problem with the lens being removed since I only bought camera body. Here's the problem. After the lens was removed, the body was packaged and shipped without the protective lens cap being placed on the camera body. This particular body has a problem with sensor dust and has to be cleaned by hand. This is the second 5D that I have owned and am aware of the sensor dust issue. I also know that over time I will have to send it off to get the sensor cleaned, but I don't expect to take delivery of a new camera body and find that the sensor has lots of dust before the first photos.
This is the first time I have dealt with this business and will never, I repeat, NEVER deal with them again. I usually do business with B&H Photo but they didn't have a 5D.

Thank you all!!! I was all set to order a Nikon D3100 from these guys until i found this site.:thumbsup:

I purchased a D80 body in 2007 from Broadway Photo. I let them talk me into all the upgrades. I loved my camera until one day in 2010 when I got it out to make sure everything was working before I took it for a weekend of shooting. To my horror it had an error on the lcd which I could not clear for anything. ERR. I sent it to 42nd St Photo to see if they could repair it, after a couple weeks I finally got out of them that it was not a US version. They asked me where I bought it and told me they would see about trying to get parts for it. About 2 months later they told me that it would cost the same amount of money to fix it as I paid for it to start with. At which point I told them to just ship it back to me and started looking for a new camera. Buyers beware of Broadway Photo, if I would have known that they were selling grey market products I would have never purchased from them. I paid the US price for a grey market item. I thought I was getting the US version the whole time and did not know it wasn't until I tried to get it repaired.

Hello everybody.. this is about Broadway Camera Versaille Call.. my friend is visiting NY and got charged $700 for a camera that is $250 at best buy.. this happened yesterday, she just told me and after reading all these bad reviews i didn't see anybody that got their money back… is there something she can do?.. does the police help in these cases?.. thanks!

hallo, i'm dellarossa.. i'm interesting with Canon EOS 70D Digital SLR Camera product on amazon, i've read many reviews, but im still not satisfied with it.
anyone can give me more reviews ? i saw it here
http://www.amazon.com/dp/B004J3Y9U6/tag=dellcoine-20
http://amburadul101.tk/12/d.png

thank you very much.. :*

i do not want to say anything