While I have traditionally purchased most of my stuff from B&H, I have to say I see the quality of their service (at least where initial sales inquiries go) is declining. The phone wait times are longer than they used to be, and some reps don't seem as friendly / interested in helping you. Also, for some reason B&H is deciding not to carry certain high quality digital products such as the Imacon series of digital backs for MF, and even the new Kodak Pro SLR/n.

I guess I am a little concerned more than anything, because B&H has been the one steady retailer I could always count on, and now it seems they're sort of limiting themselves in certain respects.

Hope I'm wrong....