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JETA Anyone ever sell gear to... 01-29-2012, 11:17 AM
Liz Re: Anyone ever sell gear to... 01-29-2012, 07:58 PM
mjs1973 Re: Anyone ever sell gear to... 01-30-2012, 06:20 AM
HelenOster Re: Anyone ever sell gear to... 01-30-2012, 10:53 AM
JETA Re: Anyone ever sell gear to... 02-29-2012, 11:39 AM
Snapdragon Re: Anyone ever sell gear to... 11-07-2013, 10:42 AM
HelenOster Re: Anyone ever sell gear to... 11-07-2013, 02:52 PM
obadiahlee Re: Anyone ever sell gear to... 04-12-2012, 10:18 PM
HelenOster Re: Anyone ever sell gear to... 04-15-2012, 11:58 PM
Frog Re: Anyone ever sell gear to... 04-16-2012, 05:29 AM
HelenOster Re: Anyone ever sell gear to... 04-17-2012, 04:19 AM
Grandpaw Re: Anyone ever sell gear to... 04-17-2012, 04:47 AM
Darrell C Re: Anyone ever sell gear to... 11-13-2013, 01:23 PM
Liz Re: Anyone ever sell gear to... 11-13-2013, 01:31 PM
HelenOster Re: Anyone ever sell gear to... 11-13-2013, 01:46 PM
photofan Re: Anyone ever sell gear to... 11-12-2013, 11:55 AM
HelenOster Re: Anyone ever sell gear to... 11-12-2013, 12:57 PM
Frog Re: Anyone ever sell gear to... 04-17-2012, 10:29 AM
HelenOster Re: Anyone ever sell gear to... 04-20-2012, 02:18 AM
burnoil Re: Anyone ever sell gear to... 08-07-2012, 01:35 PM
HelenOster Re: Anyone ever sell gear to... 08-07-2012, 01:59 PM
Frog Re: Anyone ever sell gear to... 08-07-2012, 08:48 PM
HelenOster Re: Anyone ever sell gear to... 08-08-2012, 01:55 AM
Photo-John Thanks, Helen! 08-08-2012, 10:43 AM
HelenOster Re: Thanks, Helen! 08-08-2012, 11:18 AM
Darrell C Re: Anyone ever sell gear to... 11-18-2013, 01:09 PM
HelenOster Re: Anyone ever sell gear to... 11-19-2013, 02:52 AM
photofan Re: Anyone ever sell gear to... 10-26-2013, 04:59 PM
HelenOster Re: Anyone ever sell gear to... 10-26-2013, 10:52 PM
Darrell C Re: Anyone ever sell gear to... 11-01-2013, 08:23 PM
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Darrell C Re: Anyone ever sell gear to... 02-24-2014, 02:49 PM
HelenOster Re: Anyone ever sell gear to... 02-24-2014, 02:55 PM
dcpotter22 Re: Anyone ever sell gear to... 06-23-2014, 05:19 PM
HelenOster Re: Anyone ever sell gear to... 06-23-2014, 11:29 PM
HelenOster Re: Anyone ever sell gear to... 06-25-2014, 01:11 PM
indagarden Re: Anyone ever sell gear to... 11-05-2013, 03:57 PM
HelenOster Re: Anyone ever sell gear to... 11-05-2013, 11:56 PM
Darrell C Re: Anyone ever sell gear to... 11-06-2013, 04:57 PM
HelenOster Re: Anyone ever sell gear to... 11-06-2013, 09:58 PM
Liz Re: Anyone ever sell gear to... 11-07-2013, 10:29 AM
indagarden Re: Anyone ever sell gear to... 11-07-2013, 10:19 AM
HelenOster Re: Anyone ever sell gear to... 11-07-2013, 10:25 AM
JJfilms Re: Anyone ever sell gear to... 04-19-2014, 09:05 PM
HelenOster Re: Anyone ever sell gear to... 04-20-2014, 02:25 AM
Corey Re: Anyone ever sell gear to... 07-09-2014, 10:44 AM
Pat S Re: Anyone ever sell gear to... 11-05-2014, 03:31 AM
HelenOster Re: Anyone ever sell gear to... 11-05-2014, 06:47 AM
Pat S Re: Anyone ever sell gear to... 11-05-2014, 02:12 PM
HelenOster Re: Anyone ever sell gear to... 11-05-2014, 03:23 PM
HelenOster Re: Anyone ever sell gear to... 04-23-2014, 07:23 AM
JJfilms Re: Anyone ever sell gear to... 04-23-2014, 08:10 PM
HelenOster Re: Anyone ever sell gear to... 04-24-2014, 01:15 AM
Corey Re: Anyone ever sell gear to... 07-09-2014, 08:03 AM
cincidian Re: Anyone ever sell gear to... 12-30-2015, 03:48 PM
HelenOster Re: Anyone ever sell gear to... 12-31-2015, 03:34 AM
indagarden Re: Anyone ever sell gear to... 11-14-2013, 03:21 PM
Photo-John Re: Anyone ever sell gear to... 11-14-2013, 03:36 PM
HelenOster Re: Anyone ever sell gear to... 11-15-2013, 06:01 AM
indagarden Re: Anyone ever sell gear to... 11-14-2013, 03:22 PM
dcpotter22 Re: Anyone ever sell gear to... 06-04-2014, 06:20 PM
HelenOster Re: Anyone ever sell gear to... 06-05-2014, 11:44 PM
dcpotter22 Re: Anyone ever sell gear to... 06-06-2014, 06:47 PM
HelenOster Re: Anyone ever sell gear to... 06-08-2014, 01:26 PM
dcpotter22 Re: Anyone ever sell gear to... 06-08-2014, 10:32 PM
Darrell C Re: Anyone ever sell gear to... 06-09-2014, 12:39 AM
HelenOster Re: Anyone ever sell gear to... 06-09-2014, 01:32 AM
andyflower01 Re: Anyone ever sell gear to... 11-18-2015, 03:40 AM
HelenOster Re: Anyone ever sell gear to... 11-18-2015, 03:44 AM
Logix Re: Anyone ever sell gear to... 02-22-2014, 07:50 PM
HelenOster Re: Anyone ever sell gear to... 02-22-2014, 09:49 PM
Logix Re: Anyone ever sell gear to... 02-24-2014, 03:57 AM
HelenOster Re: Anyone ever sell gear to... 02-24-2014, 04:18 AM
HelenOster Re: Anyone ever sell gear to... 03-03-2014, 10:25 AM
Logix Re: Anyone ever sell gear to... 03-03-2014, 04:12 PM
ksbryan0 Re: Anyone ever sell gear to... 03-03-2014, 04:29 PM
HelenOster Re: Anyone ever sell gear to... 03-03-2014, 04:47 PM
dcpotter22 Re: Anyone ever sell gear to... 06-09-2014, 10:18 AM
JJfilms Re: Anyone ever sell gear to... 06-09-2014, 05:54 PM
dcpotter22 Re: Anyone ever sell gear to... 06-10-2014, 12:13 PM
HelenOster Re: Anyone ever sell gear to... 06-23-2014, 11:32 PM
HelenOster Re: Anyone ever sell gear to... 06-23-2014, 11:37 PM
Sednavs Re: Anyone ever sell gear to... 05-05-2014, 08:42 AM
HelenOster Re: Anyone ever sell gear to... 05-05-2014, 08:57 AM
Sednavs Re: Anyone ever sell gear to... 05-05-2014, 09:30 AM
HelenOster Re: Anyone ever sell gear to... 05-05-2014, 10:38 AM
Sednavs Re: Anyone ever sell gear to... 05-05-2014, 11:39 AM
lizaray Re: Anyone ever sell gear to... 11-06-2014, 09:08 AM
Grandpaw Re: Anyone ever sell gear to... 11-06-2014, 05:55 AM
HelenOster Re: Anyone ever sell gear to... 11-06-2014, 06:48 AM
One more frame Re: Anyone ever sell gear to... 12-17-2014, 06:50 PM
HelenOster Re: Anyone ever sell gear to... 12-17-2014, 11:26 PM
One more frame Re: Anyone ever sell gear to... 12-19-2014, 08:33 AM
HelenOster Re: Anyone ever sell gear to... 12-24-2014, 08:30 AM
  1. #1
    They call me P-Wac JETA's Avatar
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    Anyone ever sell gear to Adorama?

    I have two Canon L-glass lenses and a 1D Mark III I'm thinking of sending into Adorama to sell. The guy on the phone made it sound like a really good deal. However, I read some things online that have me balking a bit, but the complaints were from a few years ago.

    Anyone know anything about their buying program?

    Thanks!
    It's not blurry. It's bokeh.

    Canon EOS 1D Mark IV
    Canon EOS 5D Mark II
    Canon EOS 1D Mark III
    Canon 24-70mm EF f/2.8L
    Canon 24-105mm EF f/4L IS
    Canon Zoom Telephoto EF 70-200mm f/2.8L IS
    Canon 17-40mm EF f/4L
    Canon 15mm F/2.8 EF Fisheye Lens
    Canon EF 100mm f/2.8 Macro
    Canon 50mm f/1.8
    Canon 600EX-RT Speedlite
    Canon 580EX Speedlite
    Canon EOS Rebel 300D

  2. #2
    Liz
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    Re: Anyone ever sell gear to Adorama?

    Hi Julie,

    My experience with selling photography equipment to dealers is that they do not pay what the item is really worth if it is in good condition. In the past I have sold cameras and lenses to B&H and KEH.com. I have not dealt with Adorama, so I can only give you my experience with Amazon, B&H & KEH. Amazon is different - you don't sell the items to Amazon, but through their website.

    The past couple of years I have sold my equipment on Amazon. When you put your item up for sale on the Amazon website, it is listed right along with their new equipment. That way you can ask what you want. Amazon takes about 8% (depending on the item) which is really minimal compared to the loss you take selling to the dealer. Also, when you sell on Amazon all the correspondence (email) and communication goes through them. IOW, you email the buyer directly, but it goes through Amazon, so the buyer does not have your email address or personal info until you actually ship the equipment - then they would have only the info you give them.

    I just retired, so I updated my photography gear with some retirement (party) money - and sold 2 cameras plus a few lenses to help purchase the equipment I wanted. Out of about 8 items sold, I did have a problem with one disgruntled individual who decided he did not want the camera afterall. It all worked out fine after a few emails back and forth (he sent the item back). However, having sold quite a few items on Amazon, this was my first negative experience, but it was the buyer - not Amazon.

    Here is the link for more information if you are interested.

    Amazon.com Help: Quick Start

    Also, you can get a quick online estimate for photography gear from KEH.com website - which you can take or leave. But it will give you an idea of what most dealers will offer you.

    Liz

  3. #3
    Learning more with every "click" mjs1973's Avatar
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    Re: Anyone ever sell gear to Adorama?

    I haven't sold anything to a dealer, but Liz summed it up pretty good. The dealer isn't going to pay you market value for your gear for the simple fact that they need to resell it and make a profit. If you want to get the most out of your gear you will be better off selling it yourself. I didn't know you could sell through Amazon like that so that might be a good option for you. There is always ebay and Craigslist too. I have bought and sold a few things on Craigslist and have had really good luck.
    Mike

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  4. #4
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by JETA View Post
    I have two Canon L-glass lenses and a 1D Mark III I'm thinking of sending into Adorama to sell. The guy on the phone made it sound like a really good deal. However, I read some things online that have me balking a bit, but the complaints were from a few years ago.

    Anyone know anything about their buying program?

    Thanks!
    You are 100% correct; there were indeed a LOT of complaints about all aspects of our service a few years ago. Our ratings at resellerratings.com were a miserable 3.75 / 10 - today they are up to 9.61 / 10.
    Not yet a 'perfect 10' but headed in the right direction.

    Adorama used department pays around 70% of the expected re-sale value. If you are trading up at the same time, you can usually negotiate a bit of a deal on your new item.

    You'll be sent a pre-paid label to send your gear in for evaluation (bear in mind that the department receives literally hundreds of items every day, so it's not going to be a same day process).

    If you are not happy with the figure you are offered, your gear will be shipped back to you, fully insured, at no cost to you.

    Finally, if you have any queries of any kind during the process, you are always most welcome to drop me an email: Helen@adorama.com

    BTW there are usually around 25,000 used items in the warehouse at any given time, so I guess a fair number of people must be happy with the service!

  5. #5
    They call me P-Wac JETA's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Thank you, thank you for all of the replies and great information! I have much to think about now. Thanks again everyone!
    It's not blurry. It's bokeh.

    Canon EOS 1D Mark IV
    Canon EOS 5D Mark II
    Canon EOS 1D Mark III
    Canon 24-70mm EF f/2.8L
    Canon 24-105mm EF f/4L IS
    Canon Zoom Telephoto EF 70-200mm f/2.8L IS
    Canon 17-40mm EF f/4L
    Canon 15mm F/2.8 EF Fisheye Lens
    Canon EF 100mm f/2.8 Macro
    Canon 50mm f/1.8
    Canon 600EX-RT Speedlite
    Canon 580EX Speedlite
    Canon EOS Rebel 300D

  6. #6
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    Re: Anyone ever sell gear to Adorama?

    I just had a very pleasing transaction through the Adorama trade in program. So much so that I am compelled to make a user name and register to this forum. BLUF I do not work nor am I associated with Adorama I am in the US Navy, out of Camp Pendleton Ca. I will lay out my full transaction with Adorama if anyone would like the particulars value etc. you can PM me. Thank you and many kudos to Helen , you have my vote for a increase in pay!

  7. #7
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by Snapdragon View Post
    .......Thank you and many kudos to Helen , you have my vote for a increase in pay!
    Aaaahh.... from your mouth to the boss's ears!!!

  8. #8
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    Re: Anyone ever sell gear to Adorama?

    My experience with Adorama trade-in was not pleasant and I did NOT receive the price I was guaranteed nor did I get the 70% trade in value that was promised.

    The customer service was horrible as well. Not too sure about the 9.6/10 rating...

    Trade in occurred just about a month ago.

  9. #9
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by obadiahlee View Post
    My experience with Adorama trade-in was not pleasant and I did NOT receive the price I was guaranteed nor did I get the 70% trade in value that was promised.

    The customer service was horrible as well. Not too sure about the 9.6/10 rating...

    Trade in occurred just about a month ago.
    I listened to the recording of the 'phone call with our sales representative; you were advised that the expected re-sale value would be $1,700 (subject to actual examination of your unit) and that we would offer up to 70% of the selling price.
    After receiving and physically appraising your unit we advised that we could offer you $1,200. You were unhappy with that sum so we increased our offer to $1,250 - or alternatively, we could return your gear to you, fully insured, at our expense.

  10. #10
    project forum co-moderator Frog's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by HelenOster View Post
    I listened to the recording of the 'phone call with our sales representative; you were advised that the expected re-sale value would be $1,700 (subject to actual examination of your unit) and that we would offer up to 70% of the selling price.
    After receiving and physically appraising your unit we advised that we could offer you $1,200. You were unhappy with that sum so we increased our offer to $1,250 - or alternatively, we could return your gear to you, fully insured, at our expense.
    Can't complain about that.
    I find it almost impossible to believe that Helen pays attention to these forums and quickly answers complaints reasonably.
    Kudos to Helen and Adorama.
    Keep Shooting!

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  11. #11
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by Frog View Post
    Can't complain about that.
    I find it almost impossible to believe that Helen pays attention to these forums and quickly answers complaints reasonably.
    Kudos to Helen and Adorama.
    Update:

    After further discussion, and in the spirit of excellence in customer service, we have reviewed this matter again - and decided that we will pay the customer the full expected re-sale amount, ie $1,700

  12. #12
    Spamminator Grandpaw's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by HelenOster View Post
    Update:

    After further discussion, and in the spirit of excellence in customer service, we have reviewed this matter again - and decided that we will pay the customer the full expected re-sale amount, ie $1,700
    Helen I give you :thumbsup::thumbsup: for taking care of this. We really do appreciate you checking out the forums and taking care of these types of situations and keeping your customers happy, Jeff
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  13. #13
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    Re: Anyone ever sell gear to Adorama?

    well just an update, recd confirmation that my package had arrived on Oct 31, and would be contacted 5-7 business days, well today is day 9 and no word, guess I got lost in the shuffle...........tick toc

  14. #14
    Liz
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by Darrell C View Post
    well just an update, recd confirmation that my package had arrived on Oct 31, and would be contacted 5-7 business days, well today is day 9 and no word, guess I got lost in the shuffle...........tick toc
    Just a reminder that Monday was a holiday....probably like weekends, not considered business day. I forgot that too and thought my bank had missed posting a deposit this week!

    Hope it all works out for you.

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  15. #15
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by Darrell C View Post
    well just an update, recd confirmation that my package had arrived on Oct 31, and would be contacted 5-7 business days, well today is day 9 and no word, guess I got lost in the shuffle...........tick toc
    If you email me: Helen@adorama.com with your original estimate number I may be able to help. As the used department receives up to 2,000 pieces to evaluate every week it's not possible to ID you and your package from your posting on this forum!

  16. #16
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    Re: Anyone ever sell gear to Adorama?

    You're not alone. I sent in a Canon T3i almost new with 2 lenses. Based on the price given plus the 70% calculation from the resale value I was hoping to get a decent deal but today I was told I can get only $400. Dissappointed :-S

  17. #17
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by photofan View Post
    You're not alone. I sent in a Canon T3i almost new with 2 lenses. Based on the price given plus the 70% calculation from the resale value I was hoping to get a decent deal but today I was told I can get only $400. Dissappointed :-S
    How do you mean, "the price given plus the 70% calculation from the resale value"?

    The amount payable is up to 70% of what the used department expect to be able to resell it on the website. There is little doubt but that you will get more if you sell the pieces yourself on eBay or Craigslist. But ultimately, the 'value' is what someone is willing to pay!

  18. #18
    project forum co-moderator Frog's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Almost unheard of service in these days.
    Keep Shooting!

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  19. #19
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Thank you for giving us the opportunity to have a presence here on photographyreview.com, and the support to be able to ensure we can reach out to any Adorama customer who needs additional help or advice.

  20. #20
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    Re: Anyone ever sell gear to Adorama?

    I just had my Nikon gear evaluated by Adorama and I must say it was like talking to someone in a boiler room. I know they are busy and don't have time for you wanting to ask about the eval, but hey I'm a customer...I bought some pretty high dollar items from them in the past. So, in all, their assessment was quite a bit on the low side. I can sell them myself with little effort and make quite a bit more. So, I think I will have Adorama ship it all back. Bummer this was my first post here...

  21. #21
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by burnoil View Post
    I just had my Nikon gear evaluated by Adorama and I must say it was like talking to someone in a boiler room.
    At this point I can only apologize for the disappointment and frustration caused; if you could email me with the date and time of your call, plus the number you called from, I can listen to the recording of the call and take appropriate action from there.

    I will be requesting the immediate return of your gear.

  22. #22
    project forum co-moderator Frog's Avatar
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    Re: Anyone ever sell gear to Adorama?

    You have to remember that they have to be able to make a profit,too.
    The advantage is they would pay quickly. The disadvantage is they aren't going to give you top dollar because they can't justify the time and expense of selling it for what they paid.
    Helen is always on top of stuff and spends a lot of time trying to make things right with the customers.
    Keep Shooting!

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  23. #23
    Adorama Camera HelenOster's Avatar
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    Re: Anyone ever sell gear to Adorama?

    Quote Originally Posted by Frog View Post
    You have to remember that they have to be able to make a profit,too.
    The advantage is they would pay quickly. The disadvantage is they aren't going to give you top dollar because they can't justify the time and expense of selling it for what they paid.
    Helen is always on top of stuff and spends a lot of time trying to make things right with the customers.
    We usually aim to pay 70% of the expected re-sale value.

    The 30% covers our costs of shipping and insurance of used gear in for evaluation (and back again if a customer turns down our estimate); cleaning and servicing of gear prior to re-sale; advertising; warehousing; the cost of providing for most items a 6-month warranty - which includes a 30-day returns period; staff wages..........and the boss expects us to turn a profit!

    I guess as with any service you outsource, plumbing, carpentry, car mechanics etc - the bottom line is: if your time is worth more and you want a quick job you get someone else to do it!

  24. #24
    Captain of the Ship Photo-John's Avatar
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    Thanks, Helen!

    Quote Originally Posted by HelenOster View Post
    .and the boss expects us to turn a profit!
    What??!! Turning a profit? Whoever heard of such a thing!!

    Thanks for answering questions in this thread, Helen. Hopefully it reassures potential Adorama customers and brings you guys some more business. Personally, I love it when camera industry folks and dealer reps post on our forums
    Photo-John

    Your reviews are the foundation of this site - Write A Review!

  25. #25
    Adorama Camera HelenOster's Avatar
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    Re: Thanks, Helen!

    Quote Originally Posted by Photo-John View Post
    .....I love it when camera industry folks and dealer reps post on our forums
    Delighted to have the opportunity to reach out to so many people; give support and assistance where required, and sometimes, even a behind-the-scenes look at the photo industry!

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