Quote Originally Posted by HelenOster View Post
Update:

After further discussion, and in the spirit of excellence in customer service, we have reviewed this matter again - and decided that we will pay the customer the full expected re-sale amount, ie $1,700
Helen I give you :thumbsup::thumbsup: for taking care of this. We really do appreciate you checking out the forums and taking care of these types of situations and keeping your customers happy, Jeff