THE WORST! DO NOT BUY FROM THIS VENDOR. I am a frequent internet buyer and I have never run across a scam like Wisetronics. They did a massive bait-and-switch, made it extremely difficult to obtain the Sony HD Camcorder I ordered, and would only shop it after adding additional items that doubled the price of the camcorder. The accessories they insist on including with the camera were charged at prices that were 5 times more than their legitimate prices, adding nearly $500 to the order for junk. Then they refused to clarify or provide me with a receipt, saying it was with the order, but in the order they removed the original camcorder with the original sales price and put them together as a package" with a single package price so hide the individual markups. I could not cancel the order and when it did arrive it did not even have the items that were in the "package" - most importantly an extended life lithium battery that was charged at $200 - meaning they charged for items they didn't even ship. Then comes trying to get an item returned, as Customer Service does not answer - at this point after 5 days, they have not answered or returned a single inquiry though I made many by email and by phone - in effect just ignoring all efforts to receive a refund. This is simply THE WORST scam joint I have ever run across on the Internet. Now I must report them for fraud and overcharges.