I would like to add to the growing chorus of people that have expressed their displeasure with this company. First of all... go to the Better Business Bureau web site. As of this writing, Royal Camera has 188 complaints against it and most likely growing. Luckily, I read this forum and posted canceled my order before the mayhem ensued and I will also be double-checking my credit card.

Imagine you are walking through any given major city and you see a hole-in-the-wall electronics store with boom boxes blasting and lights flashing and blaring. Do you ever go in there? You immediately think of walking and getting mugged... or worse. Well, that is this store... complete with barely speaking english salespeople, shoddy sales practices and endless bureacracy to return items. Except that this store is on the internet so it has a nice clean look.

But don't be fooled. Unless you are in some sort of seedy profession that you don't mind driving to Brooklyn NY and kicking some major a$$, then I would suggest taking your business elsewhere.

Here is how my transaction went:

Saturday night: Placed my order... never received any e-mail confirmation or anything
Following Tuesday morning: checked on Google to see what folks said about the service. Found this forum and countless other stories about bad sales practices. Checked on BBB to see the laundry list of complaints.

Waited until 10:30 AM (seedy places are only open for 4-5 hours a day like this one) to call customer service. Told the nicely speaking lady that I wanted to cancel my order. She asked me if anyone called me yet or contacted me through e-mail. I said, 'no.' She said, ok... I'll cancel it right away. Of course, cancelling right away means giving it to the infamous 'Larry' as others have mentioned.

Around 2:30 PM a message is on my answering maching at home. It's good ol' Larry and he would like to confirm my order. (As if this operation is so large that he didn't know that I canceled the order) I call him back and leave and message on his voice mail and explain that I canceled my order. (This, of course sets the stage for the infamous call back) He calls back and my wife answers... here is how that went (note that all of Larry's comments were made while yelling at my wife):

Larry: Want to speak to xxx xxxx.
Wife: He's not here right now, but we have already canceled our order.
Larry: Why you cancel the order?
Wife: Because we didn't want the camera.
Larry: But, why you not want the camera? WHY?
Wife: Because we didn't want it with all of the negative complaints.
*CLICK*

So, there you have it... another great experience with Royal Camera. I think they are also list as Camera City and a couple of other fake names. Please check the merchant rating on Froogle before you work with any of these companies. Luckily I got away with just a scolding from Larry, but you may find yourself in deeper if you place an order with these morons.