Stay Away From Royal Camera

[jtomkins]

I could not agree more with all the negative reviews. These people are a real bunch of jerks.

[swmdrayfan]

I really find it hard to believe some of these places are still in business.
Just like any other shady dealer, there's always someone getting caught in their traps. The bad part is, if they would try to be reputable, they'd probably have more customers and a better reputation.

[tuffy]

Concerning:

Royal Camera and Video
342 Kings Highway
Brooklyn, NY 11223

I contacted the above by telephone to order a camera as a present. I specifically identified the camera and the associated kit of accessories. During the call, the order taker suggested I include other items such as filters, a year warranty, a larder battery, battery charger, and a larger memory card. When I declined some of the items, he suggested a slightly more expensive kit than the one I ordered that included the items I did not want. However, the kit he suggested had lenses of lesser grade and I declined. I indicated I wanted the original kit as I had ordered. The sale being complete, he took the appropriate information and ended the call.

I received the merchandise. The camera was not the one I ordered and the kit was the one that I refused with the inferior lenses. The larger battery and charger was not included. I immediately contacted their customer service department and identified myself and discussed the problem. The person became abusive and indicated that they made a decision to substitute the inferior lenses for the ones I ordered because they were lighter. I said I wanted the original lenses. I also indicated the camera was wrong as well as I did not receive the separately ordered larger battery and charger. He became more abusive but indicated that they would need to replace whatever was not right. I indicated I did not want the merchandise and would like to return it for a refund. He indicated there would be a 5% restocking charge and the shipping charges that were free would now be deducted from the credit. I indicated I should not be charged anything since they made all of the mistakes. He indicated it was company policy. I indicated that was not good customer service. He gave me a return authorization number and indicated he was the owner and that was the way he likes it since he makes a lot of money that way. He then began cursing me and indicated he would “come after me�. I indicated he was a crook and hung up the phone.

I returned the merchandise as was described on their website. I have not received the credit even though the merchandise was returned.