I had a similar experience. Placed an order for a GPS online. Received an e-mail back to call and verify the order. After waiting hours on the phone they talked me into a package deal. Extra long lasting batteries and a memory chip that was obviously not included. I ended up paying $ 400 more than I would have with a different company. They also said "free shipping" and charged me $ 88.00 for handling and insurance. Since they were a lot more expensive at the end I decided to return the package. After waiting for hours again to talk to somebody they told me that they have a 5 % re-stocking fee plus extra return fees for GPS's. My invoice ended up being $ 1187 and the credit for returning would be $ 921. Given that I get the GPS at other places for $ 799 this is really a bad deal. I will still return it because with this company it is a total RIP OFF! I will never ever place an order again.
I also called my credit card company to put the amount in dispute and the gentlemen told me that the name Broadway Photo is a very well-known name for disputes. I think that says something.