venting: Tiger Direct bites!

[Lionheart]

I had ordered 2x 100 pack CD-R's, and 2x 100 pack DVD-R's and this is how they looked when they arrived. I ordered on the 15th, didn't ship until the 18th, didn't get it until the 25th, and it was poorly packaged. Three of the four packs were broken, one had the discs spilled over the floor of the box. There was little in the way of packing material. I e-mailed tigerdirect and sent this photo the same day and only today did I get an e-mail response. When I called them I had to wade through menus before I got someone live, and all he said was follow the e-mail instructions when I get them. Basically they said if I want an exchange, then send the products back after requesting an RMA from them first. Hello!!! Why didn't they just send a freakin' RMA with the e-mail in the first place? Of course I want an exchange! I will never buy anything from these clowns again. All my digital business is going to NewEgg. I had a hard drive go down in flames from them, got the RMA in seconds online, shipped back that day, and the new drive arrived a week later. When I order from them, it usually ships that day. Now that's how an online business should be.
Sorry for the long rant, thanks for looking