Unhappy with pictage.com

[MCP]

The first odrer I received from pictage.com was four 11x14 prints. The 2nd day shipping I selected didn't do much good since they didn't ship for almost a week. When the order did arrive it was in very shabby and unprofessional. The prints were damaged. I asked for a a refund and they told me I would have to ship them back at my own expense. They will not refund my shipping to or from. I am moving on.

[Peter_AUS]

I thought it more appropriate to move this thread to ViewFinder as it has nothing to do with Internet and Web Design Forum.

[another view]

Good "move", Peter...

Welcome, MCP. I've always had great luck (as have many others here) with mpix.com - they ship next day and the prints are always very well packed. I've never talked to a live person there but never needed to. They offer a few different papers and several other services. Prints of all sizes at very reasonable prices.

I sound like an ad, but I have nothing to do with them other than being another happy customer. They're like B&H - it works the way it's supposed to.

[christos]

The first odrer I received from pictage.com was four 11x14 prints. The 2nd day shipping I selected didn't do much good since they didn't ship for almost a week. When the order did arrive it was in very shabby and unprofessional. The prints were damaged. I asked for a a refund and they told me I would have to ship them back at my own expense. They will not refund my shipping to or from. I am moving on.

MCP, I also second MPIX.com. But I would also highly recommend WHCC. They both provide an excellent product and service. The additional benefit of WHCC is that they don’t charge shipping.
I also noticed you use Pictage. Are you using pictage for your online order fulfillment?

I must mention to you a product that I have recently found and have been using for 3 months. Check out Pictures Pro “Photo Cart"”. I have been ecstatic with this product over the past 3 months and the service is great.

Now for disclosure purposes I’m not affiliated with Pictures Pro nor have a financial interest in Pictures Pro.

[racingpinarello]

I agree...I've tried out a couple of services including pictage, and have been unhappy about the web presentation and print services. I now use Extensis Portfolio 8 web publish to post images to the web and do my own printing and send them out.

Loren

[katt]

I guess I'm the lone voice here, but I've always had good results with Pictage. I don't order many images, but when I do, they get here fast (i don't specify anything special shipping wise though), images are great etc...

I have never tried anything else, but now I have some others to peruse as well.

[Lava Lamp]

Good "move", Peter...

Welcome, MCP. I've always had great luck (as have many others here) with mpix.com - they ship next day and the prints are always very well packed. I've never talked to a live person there but never needed to. They offer a few different papers and several other services. Prints of all sizes at very reasonable prices.

I sound like an ad, but I have nothing to do with them other than being another happy customer. They're like B&H - it works the way it's supposed to.

I've used Mpix a few times. Their metallic prints are cool and they did a nice mounted 20 x 30 poster for me that turned out very well. The shipping is fast. I think the "regular" prints aren't as good as Adorama (my go to printer) and I emailed Mpix about an order twice and got no response.

Adorama does the best printing of the online vendors I've tried and is comparable to a local pro printer. They've screwed up my order a few times (wrong print sizes or multiple copies of the wrong print, etc.) but fix it without any undue grief.

Will I'm at it. I used overnightprints.com for some business cards this month and wasn't impressed. No response to an email about my order, haphazard cuts and printing that was okay, but not great.

[Speed]

The first odrer I received from pictage.com was four 11x14 prints. The 2nd day shipping I selected didn't do much good since they didn't ship for almost a week. When the order did arrive it was in very shabby and unprofessional. The prints were damaged. I asked for a a refund and they told me I would have to ship them back at my own expense. They will not refund my shipping to or from. I am moving on.

Thanks for the heads up.

It's nice knowing who to trust and who to avoid.

[Lionheart]

The first odrer I received from pictage.com was four 11x14 prints. The 2nd day shipping I selected didn't do much good since they didn't ship for almost a week. When the order did arrive it was in very shabby and unprofessional. The prints were damaged. I asked for a a refund and they told me I would have to ship them back at my own expense. They will not refund my shipping to or from. I am moving on.

Just echoing what others have recommended here. Mpix rocks. I use them all the time for anything 11x14 and larger. As long as the order processes before 3 pm eastern time, the pics almost always ship that day. I had one order that got messed up (it got printed on E-paper instead of metallic) and I got the correct order the next day at no extra charge. Like B&H photo and video, they understand customer service.