OT - contacting Verizon for DSL?

[Liz]

Hello everyone -

I set aside time this morning to order Verizon DSL and needed some questions answered. The line has been busy perpetually and their website doesn't answer questions for 24 hours. Is this the kind of service Verizon is giving for DSL? Can anyone here that has DSL help out?

BTW, I don't want Cable for multiple reasons - one big reason - because it can't be accessed outside the house without another service from either AT&T or Verizon.

So - here are my questions.

How many screen names does Verizon give (not Business account). It sounds like you only get one, but I didn't think this is accurate.

How do you access it using your laptop while traveling?

Does it use a phone line specifically for the DSL?

Any other info would be helpful. I'm about ready to find another way to go online. This is totally frustrating. Sorry if I sound annoyed. I am. I've had enough problems with aol.

Thanks for any help.

Liz