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  1. 11-30-2006, 09:52 AM #1
    mwfanelli
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    Canon: More than Cool, SUPER COOL!

    OK, forgive my enthusiasm. Not only did Canon repair my long out-of-warranty S400 for free, but they did it with a ONE DAY TURN-AROUND! UPS got the package to them on November 28. Canon fixed it and shipped it back, FedEx 2-day air no less, yesterday November 29! I should have it tomorrow. That's not just cool, that is super cool.

    I am rarely a fan of companies, its just isn't in my nature. But Canon's customer service has been spectacular and will definately keep me in the Canon camp for a long time.
    "Sometimes I wonder whether the world is being run by smart people who are putting us on, or by imbeciles who really mean it." --Mark Twain
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  2. 11-30-2006, 06:04 PM #2
    another view
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    Re: Canon: More than Cool, SUPER COOL!

    Super cool, indeed. Even better than my very positive and similar Fuji experience but that was a 2-1/2 week turnaround. Praise where praise is due!
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  3. 11-30-2006, 07:06 PM #3
    Photo-John
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    Re: Canon: More than Cool, SUPER COOL!

    Would you go so far as to consider them "boss?" Or are they just SUPER COOL?
    Photo-John

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  4. 12-01-2006, 01:59 AM #4
    readingr
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    Re: Canon: More than Cool, SUPER COOL!

    They did the same with my 50mm f1.4 FD lense 3 years back. This is in the UK (Country not known for service). 3 days start to finish darn was I impressed. Lense was bought on 4th October 1980.

    Two weeks ago my Garmin Chartplotter broke and I took it down to Garmin and they took a look at it while I waited and reported they would have to log it in for repair as they couldn't upgrade the software. 4 days later a brand new one arrived. Mine was 2 years out of warranty.

    Guess who I go to for Cameras and GPS systems.

    Roger
    "I hope we will never see the day when photo shops sell little schema grills to clamp onto our viewfinders; and the Golden Rule will never be found etched on our ground glass." from The mind's eye by Henri Cartier-Bresson

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  5. 12-02-2006, 09:10 AM #5
    mwfanelli
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    Re: Canon: More than Cool, SUPER COOL!

    Quote Originally Posted by Photo-John
    Would you go so far as to consider them "boss?" Or are they just SUPER COOL?
    Don't be silly, they aren't "boss", they are GROOVY." Got the camera back Friday at 6PM, so it was really 1 day overnight!

    I think they also changed the firmware with a version not advertised for consumers. The screen now indicates the zoom factor (like 3X, 2X, etc.).
    "Sometimes I wonder whether the world is being run by smart people who are putting us on, or by imbeciles who really mean it." --Mark Twain
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  6. 12-02-2006, 02:57 PM #6
    karen m.
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    Re: Canon: More than Cool, SUPER COOL!

    [QUOTE=mwfanelli]Don't be silly, they aren't "boss", they are GROOVY." Got the camera back Friday at 6PM, so it was really 1 day overnight!

    I was thinking "out of sight" or "Righteous"
    Karen
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  7. 12-06-2006, 11:25 PM #7
    greghalliday
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    Re: Canon: More than Cool, SUPER COOL!

    Why not rad?
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  8. 12-07-2006, 09:01 AM #8
    mwfanelli
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    Re: Canon: More than Cool, SUPER COOL!

    [QUOTE=karen m.]
    Quote Originally Posted by mwfanelli
    Don't be silly, they aren't "boss", they are GROOVY." Got the camera back Friday at 6PM, so it was really 1 day overnight!

    I was thinking "out of sight" or "Righteous"
    You must be too young! It's "outta sight, man."
    "Sometimes I wonder whether the world is being run by smart people who are putting us on, or by imbeciles who really mean it." --Mark Twain
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