Sony Cybershot DSCF717

[LSP972]

I have a similar problem with my F717, although mine "just appeared" out of thin air.

My images are washed out, like there was a piece of cotton gauze placed over the lens, like a filter. At first I thought the white balance was off, but no amount of adjusting everything changes the image. I have had this camera for several years, taken thousands of images with it, and have been very pleased.

My question is this: WHO to contact for repair service? The Sony site is typical of today's "helpful" web sites; IOW, no help at all. I have no intention of signing up for an "online repair registration" with my CC #. I want a LIVE PERSON that I can call on the telephone to discuss this problem with; one who speaks ENGLISH.

Sorry for my attitude, but this is the second Sony product I've had that went Tango Uniform well before it should have; and if I must pay $211+tax for a "blanket repair" of my F717, as the web site suggests, I'll just throw it away, buy another brand, and never buy another Sony product.

Again, sorry for my petulance here, but I missed some incredible pics last night and today because of this.

Does anyone know of a repair facility that is reasonable and honest????

[Photo-John]

Again, sorry for my petulance here, but I missed some incredible pics last night and today because of this.

Does anyone know of a repair facility that is reasonable and honest????

No problem with the attitude. Under the circumstances, it seems reasonable to me.

You should be able to take the camera in to any authorized Sony dealer and have them handle the service through Sony. I don't know if I'd take it to any non-Sony repair company. And it's very likely you'll find that it does cost more to repair it than you think it's worth. It sounds to me like the sensor has failed and I doubt it's going to be cheap to repair. But it can't hurt to get an opinion from Sony. At least I don't think it can.

Good luck and please let us know how you end up dealing with it and what the outcome is.