Liz, the images don't link right, but I copied the URL an viewed them.

They are over exposed in the highlights and the flash looks to strong. Tell her to put the flash to FILL, not AUTO and that should help.

She may want to read the manual a few more times and this link.

http://www.steves-digicams.com/2006_reviews/lz5.html

TRIAL and ERROR is always a good way to learn too.