Adina,
I'm printing this out and am definitely going to try this and will let you know. I appreciate you're spending the time and making the effort to help here.

Liz

Quote Originally Posted by another view
One question, is this a horizontal or vertical shot?

I use a local place that has a Fuji Frontier (which I believe is what Wal-Mart also uses) and haven't had any problems with this. I Photoshop my files and bring them in sized as 8x10, etc though.

Possible idea - it's a vertical shot and a crop that's not in the 4:5 ratio. If you had a vertical shot that was cropped to, say 8x11, and tried to print it as an 8x10 it would crop 1/2" off each end. Best way to do it is to size the file yourself to what it will be printed at.

In Photoshop (this is true of PS7 and should be true of Elements but I'm not positive), open an image and click on the "crop" tool. At the top of the screen (right below File, Edit, View, etc) there should be boxes for Height, Width and Resolution. Put in "10 in" for height and "8 in" for width and "240" for resolution (or reverse the height and width if a horizontal shot).

Now drag the crop tool from one corner of the image to as far as you can go diagonally. Everything in the box will be an 8x10 once selected. You can move it, rotate it, etc. When you have what you want, click on the crop tool again (on the left) and say "OK".

With this, you will get exactly what's on the screen. Let me know if this doesn't answer your question. I wondered about this recently when I tried to get a square 8x8 print - I wasn't sure how to solve that problem (figuring that they would crop the sides to make it 8x10) so I took it to a pro lab. You may want to shoot just a little wider in the future, it will make your life easier in a case like this!