Hi all,
Nick from Los Angeles, here. First post. I encountered a very strange problem with my relatively new camera. Has anyone seen this before and what do you think? I was extremely dissatisfied with Canon's response. The email support response suggested I was using non-canon lenses (which I was not, the non-canon lens I used first did not produce the overlay, but was too long a lens.) The phone support guy did a Google search for shooting neon signs and suggested I shoot the same shot with a longer shutter speed than the 2 seconds I was using. (longer shutter speed? are you kidding?)
My complaint to Canon again via email was met with the suggestion that I send in the camera for repairs of an undisclosed amount of time.
Does any of that sound right? Why can't they provide me with some sort of answer? Does anyone know what might be causing this and do I really need to send my camera across the country to have it looked at for god-knows how long?
Thanks a bunch