Quote Originally Posted by wordscount
Even I agree with you guys … kodak customer service is really bad but … I was just wondering if after 2 years your camera is still under warranty period… coz as far as I know 1 year warranty is normally offered…
Customer service from Kodak –break your head!!!

On 22nd of April 2005 I had purchased a digital camera – Kodak DX7440 from M/s Capital Chowringhee Pvt. limited at Kolkata, India. (serial no. KCKDF42706813).

During April , 2005 due to my utter bad luck the battery lock broke during the battery insertion and thereafter my trauma started.

The first surprise came when I found that there is no service centre for Kodak at Ranchi, the capital of Jharkhand state. Thereafter I came to know that Kodak has very few service center in India. Disappointed, I went to Kolkatta to the shop from where I purchased the camera only to be told rudely that it is not their duty to service the camera. The service center address which was given to me by the showroom was of no use . With some deliberation I could finally locate one kodak service center which is at 67,Bentick street , Kolkata, namely Rashi peripherals pvt. Ltd. The service center located in a small room inside an old building was running lot of other businesses as well and Kodak was just one of them. I was surprised at the kind of servicing provided by Kodak in a big metropolitan city like Kolkata .

The camera was deposited on 14.04.2006 which was within warranty period. The camera was returned on 24th april 2006 and a service charge of Rs557 was charged along with the charge for spare parts and taxes.

There after my truble started and the camera started behaving erratic. The power will be on even in off mode. After few days the camera went dead.

Due to my busy schedule and absence of any service centers at my place it was not possible for me to go for repair immediately and finally I could find some time on the month of July’06 and deposited the camera. It was told that the power circuit is faulty. However, after I insisted that it was only after there servicing the problems came up they gave a separate report that the power ckt is o.k. but there is problem with the flash circuit and replacement will cost about one fourth of the price of camera. Now I would like to know the following:

1) Why have Kodak taken service charge during the warranty period ?

2) Why my camera goes erratic after a simple replacement of battery lock?

3) Where from the faulty circuit crop up just after one year of purchase ,who is responsible for it and how to avoid getting filched from the authorized service center?

4) Do Kodak customers not deserve a better and a genuine servicing for their product?

I have posed the same questions to Kodak , but till date no reply has been given to me. I think Kodak is not very serious about providing proper service to its customer. I think future customers need to be beware of this fact before going to Kodak products. I am not sure how Kodak will increase its market share with these kind of service which will bound make serious dent in long run. I am going spread my experience to each of my friends and all the forums I know in future.

SASWATA DHALI
Ranchi , India