Mark as I posted in the other threads you have posted this on, Im not sure which manufacturer you spoke to but we use a network of over 50 different manufacturers for many different brands of camera. Not all units go directly to the original company manufacturer because it gives you (the customer) a shorter turn-around time to actually get your camera back in your hands.

As for contacting us we have spoken multiple times now so I am not sure how we could make our communication better for you. Again, if you wish to speak about this matter further please contact me via email or phone.

Thank you