FotoConnection or ExpressCameras?

[Christie]

Ugh,
A terrible, terrible experience with expresscameras.com. I needed to buy a new camera for a trip and have it shipped promptly. I ordered with 3-day shipping on Monday to receive by Friday. On Wed I recieve an email saying I need to confirm the order. I nervously call to find out when I will get my camera/lenses and the rep tries to sell me all this other stuff that I did not order. (They use this "confirmation" to try to sell you other stuff you don't need/want). Finally, after a long conversation, he promises to ship me my original order overnight so I will receive it by Friday. On Monday the order still hasn't arrived. I call again to find out what happened, and again he tries to sell me the package he was trying to sell the week before, getting angry at me for not buying it! Unbelievable! After telling him I'm tired of explaining my order to him, I'm put on hold for over 10 minutes, at which point I hang up and call back. He answers and finally lets me know my items are not in stock and can't get to me before my trip at all.

I canceled the order and ordered elsewhere, now having to pay for overnight shipping, and having less than 1 day to test my camera and new lenses before leaving on my trip to Africa. Very disappointed - to put it mildly - with the service all around at expresscameras. (The sales rep was Ryan, x 237.)

[jshi]

I wish I have read this before I made an order to bestpricecameras.com. Exactly the same story: the listed camera is out of stock, and only a much more expensive camera is available. On top of it, they make near impossible to return the camera. Never order anything from this company.

[briancbray]

I have never had any experience with these companies