Butterfly photo?

[xsport652]

Anyone buy from them? I had bought a fuji finepix f10 from them about a year and a half ago and was fine with the service and recieved my camera. But back then I didnt know about all of the crooks and their websites.

[acgold7]

I bought a camcorder from them a couple of years ago. Good price on the unit but I made the mistake of phoning them to confirm my order and got upsold on horrendously overpriced accessories. Twice they sent me the wrong charger and gave me a hard time about returns.

But the camcorder itself was new, sealed in box and came with everything it was supposed to, and the price was good.

Note they're located in Brooklyn, and I would always recommend to never buy from any place located in the northeast except B&H, who have proved reliable and honest, if a bit obnoxious.

[dkdixie]

Just ordered and rec'd F30 from Butterfly Photo last week. Talked the Angelo (x234) and while he "mentioned" few accessories, not high pressure. Shipment arrived day before sceduled and Butterfly shipped 2nd day air instead of ground at no upcharge to me. All in all, good experience

[CitizenM]

I was attracted by their price for Nikon D40 but the customer reviews put me off. Will look at them again after comments here. I am considering OneCall.com and ephotocraft.com sites look reputable w/gd reviews - no gray box policy not a new company. Gd payment options
price protection on ephotocraft.com

[scauburntiger]

Butterfly Photo Review.
WAIT! Don't place an order with this company!
1) I placed an order on 2/12/07. When I received the email confirmation, my ENTIRE CREDIT CARD NUMBER was included. 2) They do not give you estimated shipping dates. I tried to log into my account - had to have my password reset. I have yet to receive an email back to reset my password. (It is now 2/18/07.)
3) I was called the day after placing my order to be up-sold (warranty, accessories, etc.) I expressed my concern about the cc# being printed on my receipt and was told that shipment would be upgraded in an effort to make up for this error.
4) I was called the next day by the same rep who didn't remember he had called the day before. He also had no record of our conversation. (Wow. That's comforting.) I was told that my purchase would be shipped that day and that I would receive an email confirmation. Guess what? That didn't happen.
5) 2/18/07 - the order still hasn't shipped. Was given a FedEx tracking number that FedEx had no record of. I asked to cancel the order and was told I had to talk to someone else. That person said that my order was in the warehouse to be picked up today. (Notice, they can't keep their story straight.) Again, I asked to cancel order. Was told that it couldn't be cancelled because the shipment was ready to be picked up. Ultimately, he said that he would "try" to cancel the order however, they may not be able to catch it before it gets on the truck. I received an email reflecting the order had been canceled.
6) 2/18/07 - after this, received a voice mail that the camera was "on the FedEx truck" and received an email with tracking number.
7) 2/19/07 - FedEx has still not picked up this package from Butterfly. (I confirmed this with FedEx and have the email to prove it!) They have not been notified by Butterfly that the package is ready.

**I was told that these issues were caused by a system conversion. I don't believe this because I have read other reviews from previous months that have had the same problem. Also, what sort of company doesn't test their systems before going live?

6) This company has a bad record with the Better Business Bureau due to complaints. (I wish I had checked with them first!) Apparent long record of poor customer service!

I keep postponing the posting of this review, however, I'd have for others to go through this. So, I'm posting now even though the drama isn't over.

[oneshotleft]

** RIP OFF WARNING**

On 4/12/09, I place an order with Butterfly Photo for a Black Olympus Stylus 8000. I chose their free shipping method which was 5-7 business days. I received the camera on 4/16/09. I realized that the camera was the wrong color the same day. Upon further investigation I found out someone had covered up the silver model sticker with a black model sticker and added a black sticker to the side to make it appear it was a black camera. I called Butterfly Photo on 4/17/09 and was advised I would have to send the old one back and they would resend one to me. I asked if I could pay for expedited shipping and they said I would have to use the shipping label they would send me. They sent me a USPS Parcel Post shipping label which I received on 4/23/09 and sent the package the same day. I was assured the problem would be corrected. It annoyed me that they used the slowest shipping method not only to get me the label but also to ship it back to them. I was assured it would be 2 day shipping to get the new camera to me, only to find out it was 3 day shipping. I just received the new camera today and it is the wrong one, yet again. I strongly encourage consumers to use another store or a local store to purchase electronics. This company is unreliable and is not willing to compensate anyone for a mistake they made.

[Frog]

Never dealt with them but they do have good ratings here...http://www.resellerratings.com/store/ButterFly_Photo

[Grandpaw]

Never dealt with them but they do have good ratings here...http://www.resellerratings.com/store/ButterFly_Photo

I read several reviews and the vast majority mentioned Steven and how great he was. Either he is super good and the only one that seems to sell anything up there. Something just doesn't seem right with those reviews. Just a feeling I get reading the them. When I read the reviews and they are either real bad or real great it just doesn't look right to me, Jeff

[whoehei02]

Just ordered , thanks.