Do n't bother with BBB it has no authority. If you dispute charges with the credit card write on the affidavit :"Item not as ordered" They would NEVER EVER challange your dispute. They would not kill the feeding hand exposing themself to Federal charges of mail fraud and credit card fraud. I did it with few different merchants like this one. Believe me, if they get away with 2 out of 10 sales like yours, they are making tons of money. Not many people would bother to fight them back. If you are trying to return the item you did not order or sent to you by error, your only resposibilityis to notify the merchant in good faith . If the merchant refuse to cooperate, the item is yours to keep for free.

P.S. They of course claim that have a record of a phone conversation with you. Ha-Ha I am just waiting to see a judge's face when he hears that crap