Broadway Photo Customer Assault Service

[tarinz]

I ordered a Lumix TZ3 days ago from these guys, only to find an email in my inbox today requesting I confirm my order. Suspicious (no other electronics retailer has ever asked me to "call" to confirm - they usually just get ON IT and ship the product.

Anyway. I called, but investigated this forum first...so I was prepared for the experience. I thought maybe I could just say "No" to whatever they were going to try to push on me. Hmph.

Sure enough, the salesman tried to sell me a battery, because the camera shipped with that special 15-minute variety I had read about in this forum. I said, no thanks, I'm okay with how it ships. He insisted that I listen to a whole spiel about the battery and who knows what else would have come next. I said "No" again, please just ship what I ordered, I don't need anything else. He escalated, said I needed to listen to him completely before he would place my order (wait - isn't that coercion?).

I asked him to cancel the order. He said he did. You can bet I'll be watching the credit card statement like a hawk.

This has already not been worth the money I'd have saved if I just bought the dang TZ5 I saw at Costco a couple weeks back...

THANKS forums @ PR review! I did have a frustrating experience, but at least I WAS READY FOR IT and knew what to do beforehand.

[Grandpaw]

Tarinz, glad to here you found our site helpful. We are happy that you stopped by and signed up so you could tell your story and maybe help others. Welcome, and stick around and enjoy the site. There are a lot of knowledgeable and helpful members here that can answer many questions and there may be some questions that you may have the answer to and can help other with, Jeff

[ramagroup]

i bought a cannon tx1 powershot form broadway photo... i did my research.
put the order thru online. got a call from a costumer rep.
"we just received your order calling to confirm that"
i said "yes, that is me"
he says "you know we have a special with the same camera in it that would save you money"
i said " oh really, what is it?"
he says " you can get all these added lenses, lenses and batteries and extended warranty for not much more"
anyways... he talks me into paying for 2 lenses that are not compatible to the camera... i confirmed that with cannon... sends me a dead battery that does not hold a charge well... a knock off battery... and to top it off they sell me a 5 yr warranty and the company does not exist anymore...

i was super ripped off...

not sure where they get there products but ... i would never buy anything from them again.

when i spoke with cannon and the lens manufacturer about the products and they both confirmed that the products where not compatible ... broadway photo still insisted they where compatible ( l.o.l) they are out of there minds.

from what it seems from my conversation with them... they seemed to be so sort of a fundamentalist group... the way the spoke.
trying to persuade me by fear... and how honorable they were.

there tune changed when they found out i was an attorney...
they sent me a bunch of free stuff.

but never admitted to there lies... and now after a year the camera does not work.

terrible... warning to you all.