I find that in doing business with someone long distance ( phone, internet) it is always good to get a name, phone number, and email for the person with whom you are dealing. I order lots of items from Adorama and have never had a problem with them. I have a contact and when I order on line, I always put his name on the slip as my contact. I had a problem with a "sales item" and emailed him to ask as I don't get paid but once a month. I explained and he checked and wrote back that I could get the same deal on my payday. I ordered it and received it "toot sweet", as they say in Carnasie. I always get my orders quickly, but I don't wait till I absolutely have to have something in a limited time, so I don't know how long it takes to ship. I just know I get it in good shape and rapidly enough for me, and that includes both new and used equipment, as well as both high ticket and low ticket items.

I've been doing business with them for over 4 years with nary a problem.
Michael