Adorama saga

[EOSThree]

Yep, they get a thumbs up in the end.

They did me right in the end. I had my new camera in hand before I left for vacation, so they did as I expected in the first place. I just wish I didn't have to take the initiative to get the ball rolling on their end. But after all is said and done I got my new camera when I expected it.

[HelenOster]

Yep, they get a thumbs up in the end.

They did me right in the end. I had my new camera in hand before I left for vacation, so they did as I expected in the first place. I just wish I didn't have to take the initiative to get the ball rolling on their end. But after all is said and done I got my new camera when I expected it.

Dear EOS3

I wish I had come across your initial posting earlier, and I'd have (hopefully) saved you so much aggravation.
Firstly, I want to apologise on behalf of Adorama. We messed you about, didn't communicate effectively, and you were left wondering if we could really deliver.

My name is Helen, & I've been appointed recently as the Customer Service Ambassador for Adorama, as part of a new strategic plan for the company.
My role is to pick up on sales, website & policy issues, and where possible, address them, to ensure complete satisfaction when you purchase from Adorama Camera (whether on-line, in the store or by telephone).

If you have any queries, problems, issues or gripes, please do not hesitate to contact me directly, which we hope will be more effective than posting on the forums, where queries can easily get missed. As I said, had I been aware of the difficulties you were having, I would have resolved it for you.

I can't promise over night resolution, but be assured that each & every customer is important to us at Adorama, and I will always do my best to ensure that you are happy with your purchase.

You can contact me at: helen.oster@adoramacamera.com

Best wishes

Helen Oster
Adorama Camera Customer Service Ambassador