After having Razz photo call and cancel my order, I came across this forum and then spent the better portion of an afternoon reading the reviews and experiences of other buyers. About 9 years ago, I purchased a shockingly-cheap camera from an online retailer based outta Brooklyn, and had not had any problems with the company or the camera. It seems that the buying situtation there has since changed...drastically. I'm considering myself lucky that, so far, I've managed to escape the unethical business practices of places like Razz. This led me to the search to find a reputable dealer from which I could _actually_ buy my camera (a Sony HDR-SR12 camcorder).

The reviews here made me consider buying from Beach photo. But over the weekend, when I had ordered my SR12 from Razz, I had also ordered accessories from us1photo.com. Their prices for the SR12 were only a few dollars less than the price at Beach so I figured that at least the price was within the range of what a reputable dealer's should be. I checked out their ratings with the oft-cited resellerrattings and they had positive things to say about them here: http://www.resellerratings.com/store/US1Camera Also, I was planning on putting the camera on my AmEx, who in my experience, has always had great buyer protections, so even if I was getting scammed, at least I had some backup.

I called and spoke, for some time, with their sales person, Alex, who, despite having an admittedly rough day, was very friendly, knowledgeable and quite accomadating, answering all of my questions and requests. I was able to add the camcorder to my existing order, change the payment option for the camera, check the stock levels (the SR12 hasn't been released yet) and expected ship date. And, most importantly, I was able to come away with the feeling, that maybe, just maybe, I had actually found a reputable online dealer.

I'll have my fingers crossed until everything shows up and is ok and I'll update the info here.



So, my question is this: Has anyone else ordered from us1photo.com and had a similarly positive experience?...or, am I just being naive?




For now I'll try to be cautiously optimistic...
Thanks!

Everything showed up perfect! And arrived earlier than anticipated! *cheer* I'm a very happy person!

I ordered online, received a confirmation email. When i wanted to cancel the next day the customer service # on the webpage and in the email did not work and still does not work.
I emailed my cancelation request, but still have not gotten a response back.
Charges have been made to my credit card.
:mad:

I ordered online, received a confirmation email. When i wanted to cancel the next day the customer service # on the webpage and in the email did not work and still does not work.
I emailed my cancelation request, but still have not gotten a response back.
Charges have been made to my credit card.
:mad:

Has your problem been corrected yet? I'm interested in this company's trustworthiness also.

Yes, I am concerned as well.

I am thinking of ordering a camera from them. Granted they are only a bit cheaper than B&H, buy if I can save anything then I will.

I called and the guy was professional on the phone (Unlike Enterprisephoto, 1wayphoto and a host of others)

I really would like to know if the company is legit or not.

I don't get a us1photo.com but us1camera.com has good ratings.

I ordered a Canon EOS Xsi digital SLR 12.2 Mpixels with 18-55 mm lens from us1photo.com online. They were the lowest priced of all online stores I found selling the item and offered free shipping (ground). I received the camera promptly today, brand new with all promised original accessories, well packed, and invoice enclosed. Have been using it; great camera; works like a charm. I would buy from US1Photo again. No pressure, no nonsense, and compelling prices. When I called them to find out if they had shipped my order after a couple of days of ordering it, they politely assured me that it would go out soon and not to worry. Frankly, I was a bit jittery about buying a $800+ item online from a store I had not heard about before ( unlike such as B&H, Amazon, etc.). I am glad that these people are honest and professional and are what they portray themselves to be on the web. I recommend them.