Anyone buy from them? I had bought a fuji finepix f10 from them about a year and a half ago and was fine with the service and recieved my camera. But back then I didnt know about all of the crooks and their websites.

I bought a camcorder from them a couple of years ago. Good price on the unit but I made the mistake of phoning them to confirm my order and got upsold on horrendously overpriced accessories. Twice they sent me the wrong charger and gave me a hard time about returns.

But the camcorder itself was new, sealed in box and came with everything it was supposed to, and the price was good.

Note they're located in Brooklyn, and I would always recommend to never buy from any place located in the northeast except B&H, who have proved reliable and honest, if a bit obnoxious.

Just ordered and rec'd F30 from Butterfly Photo last week. Talked the Angelo (x234) and while he "mentioned" few accessories, not high pressure. Shipment arrived day before sceduled and Butterfly shipped 2nd day air instead of ground at no upcharge to me. All in all, good experience

I was attracted by their price for Nikon D40 but the customer reviews put me off. Will look at them again after comments here. I am considering OneCall.com and ephotocraft.com sites look reputable w/gd reviews - no gray box policy not a new company. Gd payment options
price protection on ephotocraft.com

Butterfly Photo Review.
WAIT! Don't place an order with this company!
1) I placed an order on 2/12/07. When I received the email confirmation, my ENTIRE CREDIT CARD NUMBER was included. 2) They do not give you estimated shipping dates. I tried to log into my account - had to have my password reset. I have yet to receive an email back to reset my password. (It is now 2/18/07.)
3) I was called the day after placing my order to be up-sold (warranty, accessories, etc.) I expressed my concern about the cc# being printed on my receipt and was told that shipment would be upgraded in an effort to make up for this error.
4) I was called the next day by the same rep who didn't remember he had called the day before. He also had no record of our conversation. (Wow. That's comforting.) I was told that my purchase would be shipped that day and that I would receive an email confirmation. Guess what? That didn't happen.
5) 2/18/07 - the order still hasn't shipped. Was given a FedEx tracking number that FedEx had no record of. I asked to cancel the order and was told I had to talk to someone else. That person said that my order was in the warehouse to be picked up today. (Notice, they can't keep their story straight.) Again, I asked to cancel order. Was told that it couldn't be cancelled because the shipment was ready to be picked up. Ultimately, he said that he would "try" to cancel the order however, they may not be able to catch it before it gets on the truck. I received an email reflecting the order had been canceled.
6) 2/18/07 - after this, received a voice mail that the camera was "on the FedEx truck" and received an email with tracking number.
7) 2/19/07 - FedEx has still not picked up this package from Butterfly. (I confirmed this with FedEx and have the email to prove it!) They have not been notified by Butterfly that the package is ready.

**I was told that these issues were caused by a system conversion. I don't believe this because I have read other reviews from previous months that have had the same problem. Also, what sort of company doesn't test their systems before going live?

6) This company has a bad record with the Better Business Bureau due to complaints. (I wish I had checked with them first!) Apparent long record of poor customer service!

I keep postponing the posting of this review, however, I'd have for others to go through this. So, I'm posting now even though the drama isn't over.