Last night my new computer was installed - I have Vista 32-bit. Everything went smoothly - all drivers and software installed perfectly with one exception. PSElements 6 would not install. It kept coming up with Error 1385 which we googled and couldn't find a match. The box says it is compatable with Vista (doesn't give any other Vista info - just Vista).
This morning I got a pop up to update "Adobe" (acrobat I think) on my computer so I clicked on the link. Another pop up said there was a problem and click to repair which I did. Then another pop up stated the problem is "the fault of Adobe" (now Microsoft would never admit anything was their fault!). At any rate, it automatically tried to repair it. Another pop up stated upgrading to Adobe 9 would repair it. I clicked to upgrade and took the option to restart the computer now.
The computer would not restart - just shut down with the light still on. It took me a long while holding the button down to turn it off. I waited and turned it back on and it crashed. Long story short - got the message after trying to repair itself that it could not repair automatically. I called the person who installed the computer who lead me through taking the pc back to where it was before the crash - it went back to last night - and now it works fine after a good restart.
My computer friend is checking to see if there are any problems with Adobe 9 and/or Adobe Elements 6. We know they are two separate problems, not connected, but he is just checking as to why we had the problems.
I checked the MS website for Elements that are compatable or not. All PSElement versions are listed on their website except Elements 6 as compatable. PSE6 is not listed. The others work mostly due to patches, but there was no info on 6 which is strange since it's been out so long. There is no patch as far as I could find.
Does anyone have information on the above 2 situations - or thoughts?
Thanks.
Liz