As a family of avid skiers, we’ve been to many resorts, but Sugarbush truly stood out. From the moment we arrived, the staff went above and beyond to ensure we had a fantastic experience. We encountered a minor hiccup with our reservation, but the front desk staff handled it quickly and efficiently, upgrading our accommodations to make up for the inconvenience. Their proactive approach turned a potentially frustrating situation into a positive one. Another standout moment was at the rental shop. My son, who is still learning to ski, needed equipment adjustments. The staff were incredibly patient and took the time to find the perfect fit for him, ensuring he was comfortable and safe. Their expertise and friendly demeanor made us feel at ease and ready to hit the slopes.