Problem uploading photos to internet w/ Canon camera

[dfh75]

I do understand the basics of computers, downloading, uploading, etc. I have uploaded thousands of pictures in the past to sites like Kodakgallery, shutterfly, and snapfish. However, ever since I started using a new camera (Canon PowerShot A570IS), I have trouble posting any photos. I have the same problem if I try to post a picture on eBay. I can only imagine there is some setting I'm not aware of whereby the pics are not recognized properly by these sites now. They are saved as .jpg files. The Canon software is ZoomBrowser EX and it works fine to save the pics to my PC and I can work with them on my PC (move to new folders, rename, etc.) with no problems. The only trouble I have is when I try to post them to any website (I've tried all 3 picture sites) and I've tried from another computer too, and I have the same problem, which makes me think it's not a connection problem, but something in the way the picture files are saved.
Any ideas? It is driving me crazy b/c I can't share pictures with friends!! THANKS!!

[another view]

I don't think it's a setting or related to the camera. The only thing I can think is that maybe the image sizes are too large - ebay, this site and other sites that only display pictures online (instead of printing them) require small file sizes. Printing requires a much larger file, so those might be straight out of the camera.

Here's a tutorial for uploading to this site. If this doesn't solve it, let us know what kind of an error message you see.

[dfh75]

Thanks for your reply!
But, I have tried it with files large and small. Also, sites like kodakgallery do accept fairly large files since that's the only way you can get quality enlargements.
And the frustrating part is that I do not get an error message, it just runs and runs and then sometimes times out.
Also, it is inconsistent. Once in a blue moon a file will upload. (I know this is impossible to diagnose with inconsistent problems!) I suspect it has something to do with a thumbnail or info file that gets stored automatically when I download from my camera to the computer. Also, I noticed that in the file properties, there is a button that is checked that says "archive". I am not sure what that means, but I tried unchecking it as well, and still no luck.
I really think it is related to the ZoomBrowser software, but I could be wrong.

[gahspidy]

Check to see whether or not your metadata/exif information is being saved to the file for upload. I'm not certain about this, but in the past I had experienced similiar issues and found that those problems could have been related to metatdata being sent along with the file. Also, if you are not, try saving as Baseline"standard" Jpeg format and see if that helps.

[Frog]

Don't know if its the same kind of problem but I can't seem to upload pics to wunderground weather anymore. Keep getting the message that I'm using the wrong type of file and that I have to use jpeg or gif. They are jpegs and I've loaded them there before but for last several months just keep getting unacceptable file message. Wunderground couldn't help me.
I've had no difficulty anywhere else.

[dfh75]

Gary - Can you explain what you mean about the metadata/exif information? How do I check to see if that is saved? Also, when I save, it automatically saves as JPEG File Interchange Format - I'm not sure if I can change that option, but I'll play around with it. I think you are on the right track with this - thanks!

[readingr]

Gary - Can you explain what you mean about the metadata/exif information? How do I check to see if that is saved? Also, when I save, it automatically saves as JPEG File Interchange Format - I'm not sure if I can change that option, but I'll play around with it. I think you are on the right track with this - thanks!

I have given up using ZoomBrowser to convert files to JPG because of problems and now use Photoshop to do that conversion.

I haven't found a way to prevent ZoomBrowser exporting EXIF data within the files.

Try taking the JPEG created in ZoomBrowser and load it into another image editor and save as a new JPEG file and you will probably find it works.

Roger

[gahspidy]

Gary - Can you explain what you mean about the metadata/exif information? How do I check to see if that is saved? Also, when I save, it automatically saves as JPEG File Interchange Format - I'm not sure if I can change that option, but I'll play around with it. I think you are on the right track with this - thanks!

I'm not familiar with ZoomBrowser so I cannot tel you what to look for there. Basically, you can check your Jpegs by opening them up after converting and checking its File info by right clicking (at least this is how i do it in PS) If you see all your cameras settings, titles, or whatvr other info you placed along with it then you know it was saved along with the Jpeg.
I would suggest using another program for your conversions and editing.Photoshop elements is inexpensive and very good.
In Photoshop CS2, I save Jpegs for Web use by using a command called "Save for Web". when i use this, no metadata is saved with the file. If I choose to convert to Jpeg by doing a "Save as" everything goes along with the file. Apparently Adobe believes when saving for the web, metadata should not go along.
Now, there are images posted on Photographyreview that have metadata in them because I am sometimes able to check a photos settings, so this is not the whole issue.
I think it really is the way ZoomBrowser goes about doing the conversion and would recommend trying another program and see what happens.

[dfh75]

My images DO have the metadata saved - I have noticed that all the info about the camera settings is listed in the properties. I will try all your suggestions - thank you so much. I am glad to know that I am not imaging these problems!