I am getting error messages as well when I am using WinDVD Creator 2 Platinum. I am getting these two error messages that cause the program to shutdown. This is a recent problem. I have used this program before without problems. The error messages that I am getting are the instruction at “0x7c9122ba” referenced memory at “0xf381f379” the memory could not be “read”. And the exception unknown software exception (0xc0000008) occurred in the application at location 0x7c964ed1. Is there a solution or who do I contact because Intervideo’s email support system is worthless.