Hi

Bought the 20D with the 18-55 lens a few month ago. Two week ago when I was shooting some photos of my son the camera just stopped working. I first thought the CF card was full but then saw the Err 99 in the display. Removed the battery and put it back but got the Err 99 again. Went to the shop where I bought it and they could not fix it so they sent it to Canon service centre. Today the call me and tell me that the shutter is damage and that its not covered by the warranty. I ask for the number to the service centre and talks to them. They tell me that the shutter is a mechanically damaged and that its not covered by warranty since I must have caused it myself. I have never even removed the lens (don’t have any other lens) since they put it on the camera at the shop when I bought it. To damage the shutter I would not only have to remove the lens but also move the mirror. Why would I do that ? As you might guess they don’t believe me.

A new shutter is 400 euro (I live in Sweden) and the guy at the service centre could not guarantee that the camera would work even if they changed the shutter since there might be more damage to the camera.

What do I do now ?
Is there someway of proving I did not cause this ?
How could this happen ?