I had the exact same problem and in the service told me that my camera cannot be repaired and I need to buy a new one. I ordered a new professional camera in the original online Nikon online store in Canada and is really better than the previous model. The Nikon COOLPIX L830 is not a very good camera model for professional photography. I advise you to pay attention to more expensive and qualitative models and to order them only in original shops. This service can help you with the custom clearance of parcels. https://clearit.ca/canadian-customs-broker-blog/ Do not be frustrated