i know the alaris e-snap camera provided with some new earthlink subscriptions has had some serious performance problems with consumer use. just for the record mine has performed admirably under duress, i have children don't you know. have never had one complication with its use.until now. i used to have the owners publication supplied with the camera but after a couple of moves and lack of organization have lost it. i would greatly appreciate it if someone that new how to erase capture shots from the cameras memory could please refresh my memory. i seem to recall something about holding buttons at initial turn on but alas am without success in my efforts. as everyone probably knows alaris is not a very supported product for as wide a use platform as it gets.maybe there would be less confusion with more tech support. i thank you in advance for your time and or the information. jamzjozf1