I'm not. Can't say as I've had to use the return policy at most of the places I suggested, but I have used KEH's and it was no questions asked, "here's your RMA, do you want something different from our inventory?" etc. etc. Adorama was a different story though. I bought a Tripod from them about 4 years ago, the Tripod came damaged with one of the adjustment nuts being stripped. After examining the unit I decided it wasn't sturdy enough for my needs so I returned it. Calling my salesman there for an RMA #, he didn't want to say 2 words to me, OK maybe 4 "heres your RMA number". It took 3 phone calls and 2+ months to have my card credited. I was going to buy a different tripod from them but the salesman's rude behavior changed my mind on that. He wouldn't even discuss different tripods with me, he must have been on to a $$$ sale with someone else.
Rule books are paper they will not cushion a sudden meeting of stone and metal. --Ernie Gann-- What is a cynic? A man who knows the price of everything and the value of nothing. --Oscar Wilde--
I have a similar question in relation to the Powershot S3-IS; anyone tell me about the release cycle, and whether an upgrade is likely for that about Feb 2007 ?- 12 months after the S3 released; thanks for comments, butchy.