I hope Royal Camera is out of business by now. (not on internet & phones are disconnected). I bought a "grey market' camcorder 5 weeks ago & never recieved it. Luckly they did not bill my credit card yet. I will check with the credit card company shortly. Sadly I somehow missed this web sight. I think I will use Amazon again. They are very reliable but you will pay a rational discounted price. I am a disappointed person. If its too good to be true ........