Dec 08/Jan 09: I can confirm (re-confirm) FotoConnection (fotoconnection.com) Brooklyn, NY is still way down in the bad list. Ordered a Casio S10 (good price), but item arrived in no retail box and wrong color. Returned (my cost), received a replacement after 2 calls and 2 weeks --- still the wrong color.

Several calls later ... if I return for a refund .... they will deduct 20% plus I pay shipping .... again !!!!

Forget email --- they don't answer.

I threatened small-claims. Their response: You'll fly to NY and sue us? They've got us over a barrel .. and know it!!

The absolute worst company I've ever encountered.. Trust me,,, stay far far away!!