I saw where someone asked for posts of good experiences, not just negative ones, so I thought I'd report on mine. I had been looking to buy a Digital Rebel XT Kit in black for a while, and had almost settled on a silver kit at Costco for $699 (with tax locally it would have been $752). I found J&R (http://www.jr.com) had the black kit with free shipping and no tax for $749. I started to place the order online, but had problems with my credit card (my credit card company called to verify that I made the charge). I called their customer service, they connected me to Sales, and Dave was very helpful. He only asked about 1 additional item (did I need a CF card, since the kit does not include one), and the camera shipped the same day. I received it exactly on the date promised, and it is the complete US kit, with the warranty cards, etc...nothing missing, nothing substituted, unopened. While the focus of their business seems to be audio gear, I got a good deal and am happy with the result.