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Thread: broadway camera

  1. #1
    Junior Member
    Join Date
    Nov 2008
    Location
    new york new york
    Posts
    2

    broadway camera

    Yes stay away from Prestige Camera. the business name is Broadway Camera.

    Additional Business Names:

    A&M Photo World
    Best Camera
    Camera Addict
    Cameratopia
    Digital Liquidators LLC
    Ghu, LLC
    Millennium Camera
    Preferred Photo
    Prestige Camera
    Quest4Cameras
    Regal Camera
    TheDigitalExpo
    Tronicity
    Wild Digital LLC

    Nature of Business

    Complaints to the Bureau indicate that this firm uses high pressures sales tactics after consumers place their orders. After ordering merchandise consumers report receiving a phone call from the firm’s customer representatives attempting to sell additional items. Representatives allegedly try to persuade consumers to buy the U.S. warranty, as well as accessories like cables, peripherals, and software, or lead consumers to believe the product will not work if additional merchandise is not purchased. In some cases, if the consumers declined, an email was sent advising them to cancel their orders because the item was on back-order despite being listed as available on the firm’s website. Consumers also reported unauthorized charges on their invoices. When trying to dispute such charges, consumers report difficulty talking to management, claiming they are verbally abused by the company’s staff.

    The above info comes directly from the Better Business Bureau.
    Here's my story
    A week ago Monday I placed an order on line for the Rebel xsi according to the web site it was in stock. The next day I got a call saying that they wanted to verify my mailing address. the man proceeded to sell me a battery fat a very steep price tell me that the battery that comes with the camera only lasts a few minutes. He also tried to sell me an sd card. when I told him I already had one he told me the camera took a special one. I refused to buy anything more and he told me I would have the camera in 5 days. One week later here was no camera. I called the the automated number to check on my order but got a message that the order # did not exist. I went to my account on line on the stores and found a message stating that the camera was on back order. I called the store and insisted that they cancel the order. the man was condescending and and spoke to me as if I were an idiot. He told me my confirmation # was "c" like in "kangaroo" and "n" like in "knife" followed by the original order # I was given (the same # the automated system said did not exist). Needles to say I have been on the web site these past 2 days and they continue to advertise the camera as "in stock".

  2. #2
    Junior Member
    Join Date
    Nov 2008
    Posts
    1

    Re: broadway camera

    I had a similar experience. first the e mail to call them, then attempt to sell me things I did not need and were overpriced, then email indicating I was backordered and reply to my query that the order will take 4 to 6 weeks though website continues to claim shipping in 1 to 2 days. I will now cancel the order and move on.

  3. #3
    Junior Member
    Join Date
    Feb 2009
    Location
    USA
    Posts
    1

    Re: broadway camera

    I recently placed an order with 'Best Camera' and something seemed fishy after I received a call from them (similar to what you describe) in which not only were they trying to pressure me into buying accessories I didn't need, they were actually quite rude. I went to do some research and stumbled on this thread. I'll have to make sure and do my research before-hand next time, though needless to say the order is canceled.

    They are trying to make me pay a 'restocking fee,' has anyone else had a similar problem?


    Darrell Bray

  4. #4
    Adorama Camera HelenOster's Avatar
    Join Date
    Apr 2008
    Location
    New York
    Posts
    111

    Re: broadway camera

    Quote Originally Posted by DBray
    I recently placed an order with 'Best Camera' and something seemed fishy after I received a call from them (similar to what you describe) in which not only were they trying to pressure me into buying accessories I didn't need, they were actually quite rude. I went to do some research and stumbled on this thread. I'll have to make sure and do my research before-hand next time, though needless to say the order is canceled.

    They are trying to make me pay a 'restocking fee,' has anyone else had a similar problem?


    Darrell Bray
    It is always worth looking at feedback at http://www.resellerratings.com if you have any reservations or concerns about a company.

    A number of Adorama customers have passed the following links on to me, which are also worth checking out:

    http://search.newyork.bbb.org/report...age=1&id=68047

    http://www.reviewcentre.com/reviews78950.html

    http://donwiss.com/pictures/brooklynstores/

    BTW, I'm told that BROADWAY PHOTO is, or has been, known by these other names:

    Additional Business Names:
    A&M Photo World
    Best Camera
    Camera Addict
    Cameratopia
    Digital Liquidators LLC
    Ghu, LLC
    Millenium Camera
    Preferred Photo
    Prestige Camera
    Quest4Cameras
    Regal Camera
    TheDigitalExpo
    Tronicity
    Wild Digital LLC

    Sincerely

    Helen Oster
    Adorama Camera Customer Service Ambassador

    helen.oster@adoramacamera.com
    www.adoramacamera.com

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