Recently bought a camera online and had a horrible experience. USAphotonation.com. In the process of getting information, and I guess the need to prove to myself I wasn't an idiot- I thought I'd done enough research!, I found this information. It's definitely worth your time to go through their site. Notice the "online reviews" portion. I have this site bookmarked to favorites now!
" Sheddingsomelight.com is a small exercise in understanding. We decided to look at some topics that have come to our attention, gathering enough information to help explain them using only the public resources that all literate citizens have at their disposal. It also turns out to be a collaboration with dozens of other individuals and companies who have assembled some of the bits and pieces and made them available in magazines or newspapers or online."
http://sheddingsomelight.com/index.html
They also got great clips of phone calls from usa photo nation, I found shedding light from them.
http://video.google.com/videoplay?do...139039&pl=true
http://video.google.com/videoplay?do...74285051003236