B&H Photo Great Customer Service

[KevinP]

All,
I've been trying to buy a Nikon D50 for a while and have always seemed to just miss them. I wanted the D50 mostly because it works with the lenses I already have without buying a camera that honestly is more than I can use.

After many frustrating misses I decided to drop B&H a line and see if they'd notify me when one was available. To my surprise they got back to me, not a salesman, but the top guy in their customer service to let me know they had one in and I could have it before they posted it online.

At the rate these go online, the fact that they were willing to sit on it to let me decide was a pleasant surprise. Did they lose anything by letting me see it first, "not really, they would've still sold it easily". What did they gain, "a loyal customer". Simply putting a person first, even for a moment, is not that common these days. As far as I'm concerned these guys are top notch.

[henryp]

After many frustrating misses I decided to drop B&H a line and see if they'd notify me when one was available. To my surprise they got back to me, not a salesman, but the top guy in their customer service to let me know they had one in and I could have it before they posted it online...As far as I'm concerned these guys are top notch.

Thank you. Much appreciated!

[mily]

That's good to hear. I'm cosidering ordering from B&H.

[jorgemonkey]

I think I've personally helped keep B&H in business over the past couple years, and have had nothing but good experiences with them.

Once I bought a strobe from them which wouldn't fire consistently when I wanted it to, or it'd just fire randomly. I gave them a call, got an RMA #, and had a new one in about 2 weeks.

[MrEastSide]

I know everyone loves B & H and for the most part I do too. I still am not satisfied with their policy on returning computers though. Especially when you get a defective unit upon arrival and they refuse to take it back. Not acceptable.