Adorama - Used Dept

[stamsund]

1/22/10 11:54 AM, I sent this comment to Reseller Ratings,
After contacting Adorama's used department, I sent several cameras to them for evaluation. I was not satisfied with their estimate, so I asked that the equipment be returned. I was assured earlier at the first contact that everything would be returned to me if I was not satisfied with their pricing estimate. I received some of the items I sent in, but one camera, several lenses, camera and lens cases and manuals were not returned and I was told they had been discarded because they had no value. A check of retail camera prices at their site and competitive retailers shows that the equipment was worth several hundred dollars.

I received this reply from Adorama
1/24/10 1:27 PM
Thank you for your feedback. However, We'd like to clarify and state what actually occured. After you sent in your equipment you were given a fair estimate of what the merchadise is worth to us. You happily agreed (we have the recording). The next day you called back and decided you were no longer happy. Unfortunately, your merchandise was already discarded as not fit for resale. We apologize for your dissatisfaction, but this wasn't our fault.
Sincerely,
Jerry Greenbaum
Adorama, Inc.

Mr Greenbaum is wrong. I never agreed to having my equipment discarded. I called back the same day and asked that all equipment be returned. If it was unfit for resale why is the same type of equipment listed on their used site for sale? The following items were not returned

Manual for (Hasselblad 500 C/M)
Manual for (Carl Zeiss Planar 80mm f2.8)

Case and Manual (for Olympus OM2n)
Zuiko Zoom Lens 75-150 f4 # 349247 Case

Konica FT-1 Motor # 354798 / Case / Manual
Hexanon 50mm f1.7 # 7308125
Macro-Hexanon 55mm f3,5 #7920789
W/ Macro Lens Adaptor AR & Case / Manual

helen.oster@adoramacamera.com.

[HelenOster]

1/22/10 11:54 AM...................After contacting Adorama's used department, I sent several cameras to them for evaluation. I was not satisfied with their estimate, so I asked that the equipment be returned...... I received some of the items I sent in, but one camera, several lenses, camera and lens cases and manuals were not returned and I was told they had been discarded because they had no value.

I am looking into this and will come back as soon as I have addtional information.

[stamsund]

Helen Oster from Adorama Customer Service contacted me. She was gracious and empathized with my issues. I told her I felt this was a misunderstanding and not a deliberate act by any of the Adorama staff. She had Jack Gold from the used department contact me. Jack was friendly and was eager to resolve the problem and did so quickly and amicably. I was given a credit for the equipment and I was satisfied that the issue had been completely resolved. I'm happy to report that I now have purchased a Canon 5D Mark2 from Adorama and will return to them for additional lenses and other equipment in the future. If I could I would give Adorama 6 Stars and six stars as well to Helen Oster and Jack Gold.