Adorama - Used Dept

[HelenOster]

It's good to hear you had a better experience than I did. I've always had good luck with new products and I'd hate to feel like I need to write Adorama off completely out of principle. Hopefully my experience is a unique one.

This was my first attempt to sell anything anywhere besides ebay, and I probably would have never tried if it wasn't for the original $500 quote. Ebay can be a bit of a hassle, so I thought the trade off was worth it at that price. Definitely not worth loosing several hundred dollars though.

Paul

Dear Paul

I do hope that any outstanding issues have now been resolved - although, of course, I do wish we'd got it right first time.

If you still need me to do anything for you, please don't hesitate to come back to me directly: helen.oster@adoramacamera.com

Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador

[photophorous]

Dear Paul

I do hope that any outstanding issues have now been resolved - although, of course, I do wish we'd got it right first time.

If you still need me to do anything for you, please don't hesitate to come back to me directly: helen.oster@adoramacamera.com

Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador

Hi Helen,

Thanks for following up. I've been planning to report back so anyone reading this will get the word that Adorama did in fact make good of this situation.

I spoke with the Used Dept manager a couple of weeks ago and he apologized for the lens mix up and offered to exchange it for the correct MD lens. So, with free shipping, I packaged up my MC lens and returned it. I barely used the lens in the time I had it, so it was returned in the exact condition in which it was received. A few days ago I received a call from someone else in the Used Dept who informed me that they didn't have a suitable lens to exchange it for, so I asked if I could just get a refund. He sent me an email today to confirm that I am being refunded the original purchase price. This is excellent considering the original purchase was almost a year ago.

The Manager also explained the situation with the D70s, and how the market value was dropping at a very fast pace. I was originally quoted an estimated value of $500. I think at that time it should have been explained to me that Adorama would only pay me 70% of that value, but it was not. The market value dropped to $400 and the quote dropped to $280. The Manager offered to go ahead and quote it as if the market value was still $500 (meaning I would get $350), even though he felt Adorama would not make any money on the deal. I think that was a fair offer and it was much appreciated, but I turned him down, because I felt I could make more money selling it on my own. Last weekend it sold on ebay for $450.

Additionally, I recently made a fairly large order and I was given free shipping. All in all, I'm satisfied with the follow up I got from Adorama, and I won't hesitate to do business with them again.

Thanks,
Paul