Adorama - Used Dept

[HelenOster]

Dear Paul

I must firstly apologize for not having picked up your posting earlier. Secondly, of course, a sincere apology that you are clearly unhappy with the level of service we have given to you - and in your shoes, I would feel the same way.

I would very much like to look into this; I don't want to put you to any further trouble, but if you could contact me directly with your order number so I can track your order, I would be extremely grateful.
I can assure you that this is not the way the used department usually does business, so at this point I am at a loss to explain what went so horribly wrong for you.
However, as soon as I have your order details, this will receive my immediate attention.

Once again my apologies, and I do look forward to hearing from you, soon.

Sincerely

Helen oster
Adorama Camera Customer Service Ambassador

[photophorous]

Dear Paul

I must firstly apologize for not having picked up your posting earlier. Secondly, of course, a sincere apology that you are clearly unhappy with the level of service we have given to you - and in your shoes, I would feel the same way.

I would very much like to look into this; I don't want to put you to any further trouble, but if you could contact me directly with your order number so I can track your order, I would be extremely grateful.
I can assure you that this is not the way the used department usually does business, so at this point I am at a loss to explain what went so horribly wrong for you.
However, as soon as I have your order details, this will receive my immediate attention.

Once again my apologies, and I do look forward to hearing from you, soon.

Sincerely

Helen oster
Adorama Camera Customer Service Ambassador

Hi Helen,

I appreciate your response. I wasn't expecting that, but it is refreshing to know that Adorama is concerned with customer satisfaction. I have sent you a PM with all the details and if you'd like to give me an email address, I can forward the original emails.

Thanks,
Paul