Adorama back to the top of my list

I am back to being an Adorama fan.

I purchased a refurbished camera body from Adorama this summer. I had it shipped to work and because of an extended contract I was unable to even look at the body until the 30-day return policy had expired.

The new body produced an Err99. No matter what I did the body would produce an Err99, different lenses, cleaned contacts, etc. still Err99. The mirror appeared to be stuck; it would not lift to take a photo. When I pressed the shutter, the lens would stop down, I could see it stop down through the viewfinder, I shouldn’t be able to see this. Then ERR99. I tried cleaning mode; still the mirror wouldn’t lift.

I contacted Helen Oster directly and explained my situation to her. She contacted someone in the return department and they agreed to take the return. I am extremely happy with this service. I will now go to Adorama’s site first, and I won’t hesitate to purchase from them in the future. They’ve definitely upped their customer service, putting us first.

Thanks Helen!

Thanks Adorama!

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Originally Posted by EOSThree

I am back to being an Adorama fan.

.....I will now go to Adorama’s site first, and I won’t hesitate to purchase from them in the future. They’ve definitely upped their customer service, putting us first.

Thanks Helen!

Thanks Adorama!

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Our pleasure! So delighted we were able to make it right for you. :)

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Originally Posted by HelenOster

Our pleasure! So delighted we were able to make it right for you. :)

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Helen, I am very pleased to see that you continue to watch our forums. Taking good care of our members and your customers is one reason you are on the recommended list of vendors to purchase equipment from. We are very happy to hear from you at any time. Keep up the great customers service because this forum is read by thousands of viewers and we like them to know the places they can count on for great service, Jeff

Good to hear this, am planning to make a major purchase this week.

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Originally Posted by Byron Lentz

Good to hear this, am planning to make a major purchase this week.

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I'm always only an email away for advice or after-sales support :)

Me too!

I had to make a huge purchase in Sept and needed it asap. Since it was so big I called and asked for free overnight. They did and made me very happy. I always shop at Adorama before B&H now because of the customer service.

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Originally Posted by JETA

Me too!

I had to make a huge purchase in Sept and needed it asap. Since it was so big I called and asked for free overnight. They did and made me very happy. I always shop at Adorama before B&H now because of the customer service.

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:) :) :) :)

I have had nothing but great and speedy service from Adorama.

The comments on Customer Service at Adorama are nice to see. As someone who lives north of 49, I have the odd occassion to buy equipment from the US - usually because my local supplier cannot get it at all, or they cannot get it in a timely fashion (you folks have no idea how we Canadians photogs get played around with by the manufacturers and suppliers - a whole other story). Seeing the experience of people here (with Adorama) makes me think I will try them the next time I need to order something from south of the border. After all, service is really what it is all about!

Regards,

WesternGuy

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Originally Posted by WesternGuy

The comments on Customer Service at Adorama are nice to see. As someone who lives north of 49, I have the odd occassion to buy equipment from the US - usually because my local supplier cannot get it at all, or they cannot get it in a timely fashion (you folks have no idea how we Canadians photogs get played around with by the manufacturers and suppliers - a whole other story). Seeing the experience of people here (with Adorama) makes me think I will try them the next time I need to order something from south of the border. After all, service is really what it is all about!

Regards,

WesternGuy

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Good to hear; if you need any assistance or after-sales support, I'm only an email away!

From my personal experience Adorama is very reliable seller

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Originally Posted by baumgardt

From my personal experience Adorama is very reliable seller

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Thank you! That's very good to hear :)