ViewFinder Photography Forum

General discussion - our photography living room. Talk about aesthetics, philosophy, share your photos - get inspired by your peers! Moderated by another view and walterick.
ViewFinder Forum Guidelines >>
Introduce Yourself! >>
PhotographREVIEW.com Gatherings and Photo Field Trips >>
Results 1 to 3 of 3

Thread: Kudos to Fuji!

  1. #1
    has-been... another view's Avatar
    Join Date
    Jan 2003
    Location
    Rockford, IL
    Posts
    7,649

    Kudos to Fuji!

    A couple of months ago, I heard that some Fuji S2 DSLR's were having problems with sensors dying. Since mine was working fine but the serial number was right in the middle of the list I was a little worried... Then a couple of weeks ago I pulled it out of the bag and got the dreaded black frame - it wouldn't record an image.

    I remember hearing about a sensor replacement from someone shortly after I bought mine (2-1/2 years ago, so 1-1/2 years out of warranty) that the repair was several hundred dollars - this was from an overly aggressive sensor cleaning on the part of the owner...

    So I looked up the service advisory and called Fuji. They told me, just like the website said, that it would take 2-3 weeks. I figured I wouldn't see it until the end of the month, seeing as they only got it on 1/27. I also half-expected a note saying this or that should be done at my expense; the usual. Well - it came back today after only about half the time quoted in the shop. Sensor was replaced, works great, and they gave the whole thing a once-over. Total bill? Nada. Zip. I don't think I've ever had that good of an experience with someone really standing behind their product like that. Just had to share.

  2. #2
    Sleep is optional Sebastian's Avatar
    Join Date
    Jan 2004
    Location
    Chicago Suburbs
    Posts
    3,149

    Re: Kudos to Fuji!

    Glad to hear it! My stomach sank when I read about you sending it in. Glad to see it came back ok and FREE.

    I felt the same way when my first D100 decided to crap out and it was fixed under warranty. No matter what the problem, you always wonder if they'll try to blame you...
    -Seb

    My website

    (Please don't edit and repost my images without my permission. Thank you)

    How to tell the most experienced shooter in a group? They have the least amount of toys on them.

  3. #3
    Ex-Modster Old Timer's Avatar
    Join Date
    Feb 2004
    Location
    KY, USA
    Posts
    16,848

    Re: Kudos to Fuji!

    Sounds like Fuji was right on the ball and treated you right. I had a similar experience with Nikon last fall when the meter died in my D2H. I did pay for the shipping to Nikon but they picked up the tab on everything else. New meter, upgrade and a once over. They shipped it back next day service and it was only gone for a week and 2 days. It was not in Nikon warrenty at the time but since they recognized that a problem existed with the D2H meter no questions ask.
    Don't forget about the Gallery. Are your photos there??


    Nikon Samurai #13

    "A photographer is known by what he shows not by what he throws. The best photographers have the biggest trash cans." Quote from Nikon School sometime in the early 1970's.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •